Hotel Purnima - A Riverside Hotel in Kasol

My stay at Hotel Purnima – A Riverside Hotel, Kasol was very disappointing. I had reserved a Premium View Room via Agoda, but upon arrival, the hotel initially assigned us a smaller standard room and claimed they couldn't find the booking details. After a lengthy dispute, they acknowledged the correct room was available but insisted on an additional ₹1,000 charge for the room I had already booked. After a long 12–13 hour overnight drive, we had no choice but to pay, which felt like a scam. The issues continued as we were told food service was unavailable due to the chef's absence, and later even tea and coffee were denied. Housekeeping was not provided during our stay; the room was not cleaned, and we were given used, wet towels with no replacements. The staff, particularly the hotel manager Mr. Bhupinder, were rude, argumentative, and unhelpful throughout. Based on my experience, I cannot recommend this hotel. Guests should not be charged extra for a room they have already booked, and basic hospitality standards must be upheld.

I would not recommend this hotel.I booked a Premium View Room through Agoda, but upon arrival after a 12-hour overnight drive from Delhi, the hotel gave us a small standard room instead. After a long argument, the staff confirmed that our booked room was available but demanded an additional 1,000 to give us the room we had already paid for.The hotel in-charge, ***, and his team were rude and unhelpful. They repeatedly told us to contact Agoda ourselves and refused to resolve the issue professionally.The poor service continued throughout our stay. There was no food service, tea and coffee were refused, housekeeping was unavailable because the staff had been sent to another property, and we were provided with used, wet towels with no clean replacements.This was one of the worst hotel experiences I have had. Guests should not be forced to pay extra for the room they have already booked. I hope Agoda investigates this property to prevent other travellers from facing the same experience. Forme, look like it's scam - Many tourist have no chance to change hotel, because we already paid to the Agoda in advance and can't do anything! No further choice.

Group • India • Jul 2026

Nobody is available in restaurant for taking order during lunch time even after waiting for one hour.

Couple • India • Jul 2026

the hotel is located at fantastic location,the staff behavior is very good

Couple • India • Jul 2026

Excellent stay

Couple • India • Jul 2026