The Hillside Kasol

I have never dealt with such an unprofessional, profit-driven, and careless reservation team. After receiving their confirmed quote and reservation, I paid a 50% advance and booked flights, local transfers, and other hotel arrangements for our group, trusting their confirmation. But suddenly, overnight, they canceled my entire booking and refunded the advance without notifying me or discussing it first. Later, they asked for a much higher rate to restore the booking. The original quoted price was about ₹4,000 per room, but they raised it to ₹7,000 per room. This is a big jump, especially since I had already made non-refundable plans based on their confirmation. When I expressed my concerns, they showed no empathy for the trouble and financial loss we faced. Their only reason was that they installed a new lift and supposedly "forgot" to add service charges in the original quote. How can a professional hotel make such a fundamental error in a confirmed quote and then expect the customer to cover the cost? A true hospitality business should own up to its mistakes instead of canceling a confirmed booking and demanding nearly double the price. I am very disappointed and shocked by how this hotel's reservation team works. This behavior goes against basic professionalism and hospitality. I strongly warn travelers and agents to be cautious before booking here. Don't base your other travel plans solely on their quote or confirmation. My experience was very disappointing, and I wouldn't recommend this hotel to anyone. Although the reviews seem positive, based on my experience, I seriously doubt their authenticity.

Had a great time at Hill Side Kasol! The staff were very helpful and friendly 😊

This place is fantastic and definitely worth a visit

I had a fantastic 3-day visit at this hotel. We stayed in a Luxury Room, and the entire experience was superb. The staff were very kind, helpful, and always willing to assist. The hotel's location is fantastic, and the property is very well kept. Our room was tidy, cozy, and equipped with everything needed for a comfortable stay. The food was particularly noteworthy — delicious with a wide variety of choices. We really enjoyed our meals throughout our visit. All in all, it was a wonderful experience, and I would certainly suggest this hotel to anyone seeking a pleasant and comfortable stay. I look forward to returning!

They have beautiful friendly dogs with a very beautiful valley view from the balcony.

ixigoer •

Couple • India • Sep 2026