Hotel Welcome Palace

It’s a nice stay and one of the best in terms of location. The service is excellent, and the rooms are clean and well maintained. A small improvement could be made to the food menu’especially pricing and portion size for single travellers’and adding some home-style food options would be great for regular guests. Overall, it’s value for money and offers a pleasant stay.

Subject: Formal Complaint: Maintenance Issues in Room 407Dear Management,I am writing to formally complain about the unacceptable condition of Room 407 during my recent stay. Despite the high maintenance charges at Hotel Welcome Palace, the room was in a state of complete disrepair.I encountered the following serious problems:AC Failure: The air conditioning was not working at all, which made the room extremely uncomfortable.Plumbing Malfunction: The main tap was broken. Additionally, there is a major plumbing fault where attempting to use the tap caused the shower to start instead.It is disappointing to pay a high price for maintenance only to find that basic facilities are not being looked after. I expect a higher standard of service for the rates you charge.I request a prompt response regarding how you intend to compensate me for this poor experience, whether through a partial refund or a credit for a future stay.

Recently stayed there the experience was really bad. had been there a few times but this time it was really badThe behaviour of few of the staff was really bad had stayed there before with my partner and everything went pretty smoothly but this time they created a lot of fuss over not allowing guest which they have not mentioned anywhere that guests are not allowed. the behaviour of the staff was pretty rude they did not talk politely instead started arguing when asked about clarification.the room that I booked was not provided to me instead they give me a much smaller and dirty room the room had lot of stains the bed sheets was stained as well the AC was not working properly and was making a lot of sound previously the rooms had fridge but this time there was no fridge as well which was an inconvenience. We were only there for 3 days and they made the three days really difficult for us they even charged us extra for the stains on the bed sheet that was left there before and not done by us. They just create extra problems so that they can charge extra money. Had a really bad experience hence do not recommend if you want to have a peaceful trip

Excellent food quality with prompt and professional service. However, the rooms could be more spacious and would benefit from additional amenities to enhance the overall guest experience.

The hotel is placed in a market location with availability of all essentials nearby and the staff is nice and responsive. The rooms are fine, but some areas need improvement as few of the rooms felt damp and bathrooms of few room was good enough but may need renovation. Rest everything was good. Great stay.