ITC Mughal A Luxury Collection Resort and Spa Agra

To the wonderful team at ITC Mughal, Agra,We just wanted to say a heartfelt thank you for making our experience so memorable.There were mild hiccups at the starting, however prompt response from front desk team and resident manager Mr. Chirag, made things so wonderful for the balance stay that our experience became exquisite none the less.Special thanks to Chef Inderpal ’ the food was absolutely outstanding! Every dish had so much love, flavor, and authenticity. My eight year old son is not comfortable with even mildly spicy food. Chef Inderpal made sure every meal he had was as per his taste and preferences. His efforts truly brought the spirit of fine dining to life on our plates. We are truly thankful for his special hospitality towards our family during each of our meals.Mr. Shaktik also was very considerate and guided the team to provide great services to us, every time.A special mention for Mr.Vikrant and Mr.Bhim. Thank you for your warmth and attention to detail. Your gracious service, friendly smiles, and genuine care made us feel like royalty. It’s rare to find service that’s so professional yet so personal.The warmth of the people at this property keeps bringing us back and this was our 6th visit at this beautiful resort in last 3 years.ITC Mughal is beautiful, but it’s people like these who make it unforgettable and add to the grandeur of thd overall experience. We’ll be recommending you to everyone and can’t wait to come back!With gratitude,Sheetal and Pankaj Chadha

The rooms and overall stay at ITC Mughal were comfortable, but unfortunately, the hospitality did not match the brand's reputation.Despite taking an advance of ’15,000 and having a card on hold, the staff felt the need to inspect our minibar and room inventory while some members of our group were leaving’even though we had not checked out. Being treated as if we needed to be monitored before departure was both unnecessary and humiliating.For a luxury property that charges generously for virtually every service, one would expect a higher level of trust and guest experience. The breakfast buffet was also surprisingly limited considering the price point.ITC Mughal seems to focus more on checking what guests might have consumed than on how guests actually feel during their stay. There are many hotels that understand hospitality far better. Sadly, this was not one of them.

Currently staying at ITC Mughal Agra and the experience has been wonderful so far! The hotel beautifully blends luxury, comfort, and warm hospitality. The ambience, food, and overall service have been exceptional.A special thanks to Kumar Pal from housekeeping for keeping the room spotless and always ensuring everything was perfectly arranged. His attention to detail and warm hospitality truly stand out.Also, a big appreciation to Rohit Singh, Restaurant Manager, for his exceptional service and professionalism. He has made every dining experience smooth, welcoming, and memorable.Really enjoying the stay and looking forward to the rest of my time here!

A really enjoyable stay overall at ITC Mughal and, in particular, excellent value for the level of property and facilities offered.The gardens are a real highlight ’ huge, peaceful, and a lovely place to walk around and relax. The property itself has a lot of charm and character, although in places it is beginning to feel a little tired and could benefit from some investment and refreshing.The gym was excellent, very well equipped. Could do with some heavier dumbbells but otherwise very good.Service overall was warm and friendly, and status recognition was handled very well, which was appreciated. A special mention to Mohit from housekeeping and Sonpal from the laundry team, both of whom stood out for their friendliness and genuine attitude throughout the stay.There were a couple of small niggles during check-in and check-out, and I think the front office team could perhaps benefit from some additional training and polish in consistency and communication. Nothing major, but noticeable compared to the otherwise strong hospitality shown elsewhere in the hotel.Overall though, a very pleasant stay with a lot to like, and I would happily return.

From the moment we arrived, we felt welcomed and well taken care of. The staff’s behavior was exceptional’courteous, attentive, and kind.One of the best hotel experiences we’ve had. The breakfast was super delicious with a great variety and excellent taste. The hotel is very kid-friendly, which made our stay even more enjoyable. The rooms were big, spacious, and extremely comfortable. . The location is another big advantage’it is very close to the Taj Mahal and Sadar Bazaar market, which was awesome and made sightseeing and shopping very convenient.