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Rooms & Guests
Muscatel Fairmont – 100 Mts from Mall Road
10 Gandhi Rd, 734101
Great care is taken to ensure guests experience comfort through top-notch services and amenities.Remain linked during your visit by utilizing the complimentary internet access available. Prior to your check-in date, you can arrange airport transportation services, guaranteeing a seamless and efficient experience for both arrival and departure. Services offered by taxi and car hire at the hotel ensure effortless exploration of Darjeeling.Parking is accessible, supplied by the hotel for guests who arrive by car. Effortlessly plan your daily activities and travel requirements with express check-in or check-out and luggage storage provided by the front desk services. Securing top-notch tickets and reserving prime dining spots become effortless through assistance from the hotel's tours. For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible. During leisurely days and evenings, in-room amenities such as 24-hour room service, room service and daily housekeeping enable you to maximize your stay in the room.In limited designated zones, smoking is exclusively permitted. Each morning at Muscatel Fairmont – 100 Mts from Mall Road, a scrumptious, homemade breakfast kick-starts the day.During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience. Concerned about your dining preferences? Fret not! Muscatel Fairmont – 100 Mts from Mall Road offers an assortment of culinary varieties featuring halal choices, catering to all tastes.
Popular Facilities
Buffet Breakfast
24*7 Room Service
Couples only
Room service app
Terrace
Safe Dining Space
Standard Double Room
Parking
Book with ₹0
+ ₹256 taxes and fees, per night, per room
6.4
Good
•64 reviews
Dirty rooms, missing essentials and unreliable service
Guest as saying
Around the property
State Bank of India
0.09 km
Nathmull's Tea Rooms
0.07 km
Joey's Pub
0.02 km
Darjeeling Pharmacy
0.3 km
Fancy Market
0.15 km
Main Post Office
0.07 km
Manjushree Centre of Tibetan Culture
0.06 km
ATM
0.72 km
Bagdogra Airport (IXB)
39.9 km
Compuset Centre
0.05 km
Poddar's
0.06 km
Hayden Hall
0.16 km
Ghoom
3.7 km
Pakyong Airport (PYG)
38.02 km
Inox Theatre
0.04 km
6.4
Good
64 Users
Guest Impressions
Room cleanliness is mixed, with repeated complaints about dirt, worn linens, and poor maintenance.
Staff service is mixed, combining helpful assistance with complaints about poor or aggressive behavior.
The hotel is a short walk from Mall Road and convenient for exploring town.
Staff
6.0
Staff experiences were mixed, ranging from helpful and cooperative to unprofessional service.
Cleanliness
5.6
Cleanliness was mixed, with both very clean rooms and severely dirty rooms reported.
Room Comfort
5.0
Room comfort was inconsistent, with missing essentials, inadequate water, and limited storage.
Value for Money
4.8
Value was undermined by booking problems, missing amenities, and inconsistent service.
Total Reviews
Disappointing Stay Experience
2.0
My stay at this hotel was quite disappointing. The room lacked basic essentials; there were no tissues, and towels were absent upon my arrival. These are fundamental items that guests should receive automatically. The service overall fell short of what one would expect, with noticeable neglect in cleanliness, housekeeping, and guest comfort. I hope the management addresses these issues to prevent similar problems for future visitors. Sadly, I cannot recommend this hotel based on my experience.
Sudhir Sharma •
Solo Traveller • Aug 2026Poor Hygiene and Comfort
2.0
My stay at this hotel was very disappointing. The room was very dirty. The bedsheets and blankets had visible stains and seemed not to have been cleaned well. Although I booked a deluxe room, there was no wardrobe or adequate storage space for my clothes. The furniture was dusty and dirty, and the floor appeared not to have been mopped before I arrived. Overall, the room felt unhygienic and badly maintained. I expected much better, especially for a deluxe room. I wouldn't recommend this hotel unless they greatly improve their cleanliness and upkeep.
Rimjhim das •
Solo Traveller • Jul 2026Charming Relaxing Stay
8.0
Okay
Sumanto Biswas •
Couple • Jul 2026Booking Frustration Experience
4.0
We reserved the hotel for three people for two days, but when we informed the receptionist about our two-day booking, they said we only booked for one day and two people. Checking the email confirmed what the receptionist said. The hotel's website seems to have some issues, so they charged us 4896 rupees for one day for two people. It's better to book offline rather than online.
Anand Sharma •
Group • Jul 2026Frustrating Stay
2.0
Terrible experience with very poor service. The geyser was malfunctioning and no services were provided promptly.
Gagan yadav •
Solo Traveller • Jun 2026Hotel Facilities
Access
Couples only
Late Check-in Supported
Express Check-in/out
Non-smoking rooms
Paid parking
Private Check-in/out
Soundproof rooms
Safety and security
24*7 Security
CCTV in common areas
Fire extinguisher
Safety/security feature
Room amenities
Daily housekeeping
Kitchen
First Aid kit
Hand sanitiser
Ironing facilities
Family and kids
Family room
Kids' meal
Transfers and transport
Paid parking
Airport transfer
Car rental service
Taxi/Cab service
Internet access
Internet services
Food and drinks
Buffet Breakfast
24*7 Room Service
In-Room Breakfast
Kitchen
Alternative Meal Arrangement
Water Bottles
Activities and sports
Ticket Services
Tours
Services and conveniences
Terrace
Contactless Check-in/Check-out
Concierge
Luggage Storage
Laundry Service
Dry-Cleaning
Food Delivery
Grooming
Invoice Provided
Smoke-Free Property
Smoking Area
Photocopy/fax in business center
Languages spoken
English
Hindi
Safety and cleanliness
Room service app
Safe Dining Space
Breakfast Takeaway Service
First Aid kit
Hand sanitiser
Contactless Check-in/Check-out
Anti-Viral Cleaning Items
Body Thermometer
Cashless Payment Service
Common Area Disinfection (Daily)
COVID-19 Testing Facility
Doctor/Nurse on Call
Free Face Masks
Hot water linen and laundry washing
Individually-wrapped food options
No Shared Stationery
Physical Distancing of at least 1 metre
Professional Sanitisation and Disinfection Services
Protective Screens in Common Areas
Regular Sanitisation of Rooms
Regularly disinfected rooms
Room Sanitisation Opt-Out Available
Room Sealing after Sanitisation
Safety Protocol-trained staff
Sanitised kitchen and tableware
Hotel Policies
Check-in:
From: 2:00 PM
Check-out:
To: 11:00 AM
Check-in
2:00 PM
Check-out
11:00 AM
Children and extra beds
- Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Property Policies
- Primary Guest should be 18+ years of age
Property Information
- Number of floors - 3
- Number of rooms - 18
- Most recent renovation - 2024
- Non-smoking rooms/floors - yes
- Breakfast charge (unless included in room price) - 350 INR
- Number of restaurants - 1
- Number of bars/lounges - 0
- Daily parking fee - 400 INR
- Check-in until - 23:00
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