Sumitel Hotel 500 meters from Mall Road

1. We booked city view room but they didn't provided.2. Washroom amenities were not provided,all were provided after asking.3. Reception Staff were not polite in night shift.Other staff were helpful.4. No curtains were provided in washroom,water was coming out of pan after flushing.5. All hotels guests were asked to go on Jai complex for dinner and breakfast due to shortage of lpg.6. After asking 3 times room heater was provided.7. Safe for family travellers.8. No light are glowing at washroom. Only needed to manage with 1 small bulb.

We had an absolutely perfect stay at Sumitel Darjeeling during our visit to Darjeeling on 24th March 2026. Traveling as two families with kids, we booked a family room for one family and a double bed room for the other’and both turned out to be excellent choices. The family room was incredibly spacious, comfortable, and the highlight was the breathtaking view of the majestic Kanchenjunga right from our window. Waking up to that view felt truly magical.The housekeeping was very efficient, and everything was kept neat and well-maintained throughout our stay. Although the price was slightly on the higher side, the exceptional service more than made up for it. The staff were warm, polite, and always ready to help, which made our experience even more special.While the restaurant isn’t inside the hotel, it’s very conveniently located just near Gorkha Market. Breakfast was served at Yashshree Jai Hotel and Banquet, just a few steps away, and it was complimentary. The breakfast spread was delicious and especially comforting for those who prefer a good, wholesome meal early in the morning’particularly after trying out different foods around Mall Road.We stayed for 4 days, and it was a delightful experience throughout. The location is perfect’step outside and you’re right in the middle of a lively market with plenty of woollen clothes, local goodies, and eateries. Mall Road is just a pleasant 10-minute walk away.Darjeeling itself has a charm that’s hard to put into words’the cool mountain air, the scenic views, and the peaceful vibe make it a place you’ll want to return to again and again. Our kids had an amazing time, and so did we.Highly recommended for families looking for comfort, convenience, and a memorable mountain stay!

We stayed at Sumitel for 2 nights (21st March to 23rd March), and overall it was a pleasant experience.When we reached Darjeeling, it was raining heavily. The hotel is located a little inside from the main road, but the good part is that the staff ensured someone was waiting on the road to help us with our luggage, which was really helpful.The hotel reception is above the 3rd floor, but there’s a lift facility, so no inconvenience. Check-in was quick and smooth. We were given Room 306 on the 5th floor, which was spacious and had a private balcony. It was quite cold due to the rain, but the stay was comfortable.The room offers a Kanchenjunga view. Although we couldn’t see anything in the evening due to clouds, we were lucky to witness a stunning and clear view the next morning’it was absolutely amazing and made our stay memorable.Room service was good, and a special mention to the front desk manager Siddharth, who helped arrange khichdi for my son’really thoughtful service. Due to an LPG issue, breakfast was served at their nearby property, but it was just about 50 meters away, so it wasn’t a problem.Suggestion: The geyser was cooling quickly even after heating, and the sliding window in Room 306 was a bit difficult to operate.Overall: A comfortable stay with great service and a breathtaking Kanchenjunga view ’’?