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Central Heritage Resort & Spa (Formerly Fortune ITC Resort) - The Mall Road
Robertson Road, The Mall, West Bengal , 734101
At Central Heritage Resort & Spa (Formerly Fortune ITC Resort) - The Mall Road , exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the resort to ensure you stay connected during your visit. Arrange your trips to and from the airport using the resort's convenient transportation services booking. Continuously receive the support you require through front desk amenities such as concierge service and express check-in or check-out.Chilly nights become more delightful than balmy ones, as you snuggle near the resort's inviting hearth. At the resort, utilize the convenient laundry service to maintain your preferred travel attire fresh, allowing you to pack lighter.Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room. For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service and blackout curtains to ensure your comfort and convenience. A few accommodations in Central Heritage Resort & Spa (Formerly Fortune ITC Resort) - The Mall Road incorporate separate living room and balcony or terrace into their architectural arrangement. A few chosen rooms are equipped with daily newspaper, television and cable TV to ensure guest amusement.In certain rooms, the resort offers visitors access to bottled water, a coffee or tea maker and instant tea. Central Heritage Resort & Spa (Formerly Fortune ITC Resort) - The Mall Road offers toiletries and towels in the restrooms of specific accommodations. At Central Heritage Resort & Spa (Formerly Fortune ITC Resort) - The Mall Road , each day commences with a scrumptious breakfast offered at no additional cost.Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices.An evening spent at resort's bar can offer as much enjoyment as venturing out with your fellow travelers. At Central Heritage Resort & Spa (Formerly Fortune ITC Resort) - The Mall Road , guests can take pleasure in the delightful recreational amenities provided for their entertainment.Conclude your days in complete tranquility by visiting the sauna situated precisely at the resort. At the resort fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.
Popular Facilities
Spa/sauna
Sauna
Breakfast Available
Room Service
Bar
Liquor
Deluxe - 1 King Bed
Breakfast
Welcome drink
+ ₹562 taxes and fees, per night, per room
7.3
Very Good
•3234 reviews
87% rated positive in last 3 months
Guest as saying
Took 2 superior annex rooms … rooms were clean with lift access.. family of 4 with infant..
ixigoer •
Family • India • Oct 2026ALL GUD SIMPLE ROOMS,GOOD BREAKFAST AND ALL BUT AS COMPARED TO PRICE TO COSTLY..DOESNOT FEEL LIKE RESORT
ixigoer •
Family • India • Oct 2026The best part of the hotel is its location. It's situated right on the mall road, hence reaching the hotel wouldn't b an inconvenience even if you take shared cab. Plus they have a wide variety of room types to choose from, from heritage to royal to modern one. Staff is courteous and breakfast is exceptional. Would highly recommend
ixigoer •
Couple • India • Oct 2026
Around the property
Jeewah Jhoti
0.06 km
Kasturi Tours & Travels
0.12 km
Trekking Shop
0.16 km
Yuma Hospital Clinic
0.11 km
Kalimpong Store
0.08 km
Shenaz
0.16 km
Yuma Nursing Home and Diagnostic Centre Pvt Ltd
0.14 km
ATM
0.72 km
Ghoom
4.01 km
Pakyong Airport (PYG)
37.87 km
Old Supermarket
0.15 km
Darjeeling Pharmacy
0.12 km
Sunrise
0.11 km
Bagdogra Airport (IXB)
40.23 km
7.3
Very Good
3k+ Users
Guest Impressions
Staff are generally courteous, responsive, and supportive, though isolated complaints cite rude or unprofessional service.
Location near Mall Road makes local exploration convenient, although traffic can complicate arrival.
Rooms range from spacious and clean to cramped, poorly maintained, or different from advertised.
Location
8.9
The hotel is conveniently near Mall Road, though traffic can make access difficult.
Staff
8.2
Staff are generally courteous and helpful, with some rude or unprofessional service.
Food
7.6
Food is generally tasty, though quality and pricing are inconsistent.
Room Comfort
7.1
Rooms are often spacious and comfortable, but some are poorly maintained or uncomfortable.
Value for Money
6.8
Value feels worthwhile to many, though pricing can seem excessive for the quality.
Cleanliness
6.7
Cleanliness is inconsistent, ranging from exceptionally well-maintained to unhygienic.
Total Reviews
Good hotel
10
Took 2 superior annex rooms … rooms were clean with lift access.. family of 4 with infant..
ixigoer •
Family • India • Oct 2026NORMAL HOTEL
7.6
ALL GUD SIMPLE ROOMS,GOOD BREAKFAST AND ALL BUT AS COMPARED TO PRICE TO COSTLY..DOESNOT FEEL LIKE RESORT
ixigoer •
Family • India • Oct 2026Had an amazing stay
10
The best part of the hotel is its location. It's situated right on the mall road, hence reaching the hotel wouldn't b an inconvenience even if you take shared cab. Plus they have a wide variety of room types to choose from, from heritage to royal to modern one. Staff is courteous and breakfast is exceptional. Would highly recommend
ixigoer •
Couple • India • Oct 2026It was a great stay in this property
10
The staff is very supportive specially pratima and Rana. The food is also amazing. The location is premium.
ixigoer •
Couple • India • Oct 2026Outstanding Service Experience
10
Excellent service. Wangel looked after us with a warm smile. The food was delicious and the service was outstanding. Thank you.
VIJAY KUMAR •
Group • Sep 2026Hotel Facilities
Access
Exterior corridor
24*7 Front Desk
Express Check-in/out
Non-smoking rooms
Soundproof rooms
Safety and security
24*7 Security
CCTV in common areas
Fire extinguisher
Safety/security feature
Smoke detectors
Room amenities
Sauna
Liquor
Daily housekeeping
Kitchen
Exterior corridor
First Aid kit
Hand sanitiser
Ironing facilities
Safety Deposit Box
Family and kids
Family room
Transfers and transport
Airport transfer
Car rental service
Shuttle service
Internet access
Internet services
Food and drinks
Breakfast Available
Room Service
Bar
Liquor
Kitchen
Water Bottles
Activities and sports
Spa/sauna
Fitness Centre
Game room
Billiards
Dartboard
On-Site Entertainment
Outdoor Recreational Activities
Table tennis
Ticket Services
Tours
Services and conveniences
Terrace
Concierge
Laundry Service
Fireplace
Doorman
Dry-Cleaning
Food Delivery
Library
Smoking Area
Photocopy/fax in business center
Accessibility
Elevator access
Wheelchair-accessible
Other facilities
Elevator access
Safety and cleanliness
Room service app
Safe Dining Space
First Aid kit
Hand sanitiser
Anti-Viral Cleaning Items
Body Thermometer
Cashless Payment Service
Common Area Disinfection (Daily)
Doctor/Nurse on Call
Free Face Masks
Hot water linen and laundry washing
No Shared Stationery
Physical Distancing of at least 1 metre
Protective Screens in Common Areas
Regular Sanitisation of Rooms
Regularly disinfected rooms
Room Sanitisation Opt-Out Available
Room Sealing after Sanitisation
Safety Protocol-trained staff
Sanitised kitchen and tableware
Sterilising Equipment
Temperature Check
Languages spoken
English
Hindi
Nepali
Hotel Policies
Check-in:
From: 2:00 PM
Check-out:
To: 11:00 AM
Check-in
2:00 PM
Check-out
11:00 AM
Children and extra beds
- Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
- Must use an extra bed which will incur an additional charge.
- Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Property Policies
- Primary Guest should be 18+ years of age
Property Information
- Distance from city center - 1km
- Travel time to airport (minutes) - 220
- Year property opened - 1905
- Number of floors - 3
- Room voltage - 220
- Number of rooms - 68
- Daily Internet/Wi-Fi fee - 0 INR
- Airport transfer fee - 4000 INR
- Most recent renovation - 2022
- Non-smoking rooms/floors - no
- Breakfast charge (unless included in room price) - 750 INR
- Number of restaurants - 1
- Number of bars/lounges - 1
- Reception open until - 00:00
Property Announcements
- All the staffs are vaccinated.
Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.
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