Indus Mount Royale Hotel & Spa

Stayed at Mount Royale during our trip, and it turned out to be one of the worst hotel experiences. The property is completely misrepresented and nowhere close to what is shown or claimed.Rooms were extremely small, poorly maintained, and lacked basic cleanliness. The overall condition felt more like a low-grade lodge rather than any standard hotel. Facilities were almost non-existent, and nothing matched the expectations set at the time of booking.Food quality was very poor with limited quantity’just basic items with no proper service or hospitality. The entire setup felt unprofessional and badly managed.Overall, a completely bogus place with no value for money. Not recommended at all.

If there were an option to give 0 stars, I would have chosen that without hesitation.The biggest and most serious issue was water. Most of the taps were not working, and there were constant water problems throughout our stay. This is not a minor inconvenience, especially when you are traveling with elderly parents. My senior citizen parents were unable to use the washroom properly at night because of this issue. That is unacceptable for any hotel, let alone one that charges a hefty amount.The maintenance and overall management are extremely poor. Basic facilities were not functioning, and there seemed to be no urgency to fix them. For the price they charge, the return in terms of comfort and reliability is almost zero.To be fair, the service staff, especially Cyrus and the reception chief lady, were well behaved and polite. Cyrus also prepared a good breakfast and was very sweet and helpful. He was genuinely the only positive part of the experience.The so-called ’view rooms’ are also misleading. Only a small portion of the window opens, while the rest is covered, so the view is quite restricted.This stay completely ruined our two days in Darjeeling with family. I would never visit this place again and would strongly advise others, especially families with elderly people or children, to avoid staying here.The only bright spot during our trip was a small shop owned by a Nepali couple nearby, which served far better and more delicious food than the hotel.Overall, extremely disappointing experience. Not recommended.

Our family trip was made so much better thanks to the team at Hotel Mount Royale. From check-in to check-out, the service was truly excellent. It is rare to find such helpful and well-behaved staff; a special thanks to Madam Shree and Sairash for their exceptional help during our stay.The room maintenance is top-notch’everything was clean, fresh, and hygienic. It is a safe and comfortable choice for anyone traveling with family. We will definitely be back. ’’

Our family trip was made so much better thanks to the team at Hotel Mount Royale. From check-in to check-out, the service was truly excellent. It is rare to find such helpful and well-behaved staff; a special thanks to Madam Shree and Sairash for their exceptional help during our stay.The room maintenance is top-notch’everything was clean, fresh, and hygienic. It is a safe and comfortable choice for anyone traveling with family. We will definitely be back. ’?

I booked for 2 days, they have good arrangements for the guests staying there. Staffs are Very helpful, especially Smritiva at the front desk is a very polite, helpful, kind person. My overall experience is very good.