Hotel Shangri-La Regency

The property is very nice and just a 5-minute walk from Glenaries. The breakfast is good, and the staff are friendly.

A good hotel located on the route ascending from the clock tower. It's easy to find, and the staff are friendly. Update: Returned for a second stay. The experience was equally enjoyable as before.

Firstly, the property is undergoing major renovations and it seems illogical to keep it open, yet the owner decided to continue selling it. There is a strong paint odor everywhere, even inside the rooms. They made an unwanted upgrade without consulting guests, which felt more like an imposition. The bathroom on the top floor is very small, making movement difficult (water from the shower splashes on the walls, and the shower setting cannot be adjusted); this was supposed to be an upgraded room. The staff is terrible; they don't even provide drinking water. If you stay on the fourth or fifth floor, they expect you to get everything from the ground floor if no staff is present. At 10 pm, we were told there was no water and we had to go outside to buy some. There is no drinking water available on the floors and no elevator for the mountain view rooms. Apart from the location, everything else is quite bad. I requested a refund due to my poor experience.

After seven years, I am downgrading my rating from 5 stars to 3. This is a message for the owner. Your former staff were your greatest asset. We used to visit your hotel at least once a year, but this time the experience was so poor that we checked out immediately. The ongoing renovation made the place dirty, which we accepted. However, except for Samuel, everyone seemed absorbed in their own world. Samuel alone can't handle everything when others show no concern. We were told breakfast ended at 10:30, but when we arrived at 10:20 or 10:25, staff acted annoyed and said everything was finished, telling us to come earlier the next day or we wouldn't get breakfast because they needed time to prepare lunch. All the staff would gather in one spot, joking and laughing without regard for guests, sometimes even joined by outsiders. We really missed the Shangri-La experience this time; it felt like a completely different place.

The hotel was good, staffs responsiveRoom views were not greatGood time spent

ixigoer •

Solo Traveller • India • Aug 2026