Air Asia Customer Support
From booking and reservation inquiries to special assistance and post-flight support, AirAsia India’s customer care team is readily available to provide you with the support and information.
Contact Information
Live Chat Support
- Chat with AVA: AirAsia’s virtual assistant AVA is available 24/7 to assist with common inquiries. You can access AVA through the AirAsia website or mobile app.
Call Support
- India Customer Care: +91-80-4666-2222
Social Media
- Twitter: @AirAsiaSupport
- Facebook: AirAsia
Customer Care Services
Booking and Reservation
- Flight Reservations: Assistance with new bookings, modifications, and cancellations.
- Seat Selection: Help with selecting or upgrading seats.
- Baggage Allowance: Information on baggage policies and options for additional baggage purchase.
Special Assistance
- Assistance for Disabled Passengers: Guidance on requesting special services for passengers with disabilities.
- Assistance for Elderly Passengers: Support for elderly passengers who need extra care.
- Medical Assistance: Information on arranging in-flight medical support.
In-Flight Services
- Meal Options: Assistance with pre-booking meals and special dietary requirements.
- On-Board Entertainment: Information on available entertainment options.
- Complaints and Feedback: Channels to provide feedback or report issues regarding in-flight services.
Post-Flight Support
- Lost and Found: Assistance with locating lost belongings.
- Compensation Claims: Guidance on filing claims for delayed or damaged baggage.
- Refunds: Information on the refund process for flights.
Frequently Asked Questions
How can I contact AirAsia Customer Care?
You can contact AirAsia Customer Care through their live chat with AVA available 24/7 on the AirAsia website or mobile app. For specific assistance, you can call the India Customer Care number at +91-80-4666-2222.
How do I change or cancel my AirAsia flight?
You can change or cancel your flight via the Manage Booking section on the AirAsia website or mobile app, or by contacting customer care through live chat.
What is the process for requesting a refund from AirAsia?
Refunds can be requested through the Manage Booking section on the AirAsia website or by contacting customer care. Eligibility and processing times may vary based on fare rules and ticket type.
How do I request special assistance for my AirAsia flight?
To request special assistance, you can indicate your needs during the online booking process or by contacting customer care via live chat with AVA at least 48 hours before your flight.
How can I provide feedback or lodge a complaint about my AirAsia experience?
Feedback or complaints can be submitted via the Feedback form on the AirAsia website or by contacting customer care through live chat.
What should I do if my baggage is delayed or damaged?
If your baggage is delayed or damaged, report it to the AirAsia staff at the airport immediately. For ongoing issues, you may contact customer care via live chat for assistance and to file a compensation claim if necessary.
How can I check the status of my flight?
You can check the status of your flight by visiting the AirAsia website or ixigo flight status and entering your flight details in the Flight Status section.
