Chokhi Dhani - The Palace Hotel
Barmer Road, NH15, Opposite Maheshwari Hospital, 345001
![Swimming pool [outdoor]](https://pix8.agoda.net/hotelImages/730328/-1/29c8842c4cfe97bd705a4ee9aee2c255.jpg?ca=7&ce=1&s=1024x768)
Experience an abundance of unparalleled facilities and features at Chokhi Dhani - The Palace Hotel. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel.Should you require transportation to or from the airport, hotel is able to organize it prior to your arrival date. Taxi, car hire and shuttle offerings at the hotel simplify arranging your excursions, explorations, and additional activities in Jaisalmer.Visitors can take advantage of complimentary parking directly at the hotel. Reception services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes are available to accommodate your requirements. Securing top-notch tickets and snagging sought-after dining reservations become effortless, thanks to the hotel's ticket service and tours.Relax and feel the warmth in the hotel's inviting lobby, featuring an enchanting on-site fireplace. Traveling with minimal baggage is achievable at Chokhi Dhani - The Palace Hotel, as the hotel's dry cleaning service and laundry service ensures your garments stay fresh. Room amenities like 24-hour room service, room service and daily housekeeping contribute to making a perfect selection for your stay.The hotel maintains a completely smoke-free zone, providing a breathable atmosphere.Smoking is limited to specified smoking zones.Each accommodation at Chokhi Dhani - The Palace Hotel is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In certain rooms, the hotel offers linen service and air conditioning for guest convenience and satisfaction.At Chokhi Dhani - The Palace Hotel, the uniquely tailored rooms provide a configuration choice resembling a balcony or terrace.In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with daily newspaper and cable TV available for their convenience. Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator, a coffee or tea maker, bottled water and mini bar at your disposal.Maintain your cleanliness and comfort using a hair dryer, toiletries and bathrobes available in select guest restrooms. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within hotel.Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction. No matter your specific dietary needs, rest assured that Chokhi Dhani - The Palace Hotel provides an array of halal choices to ensure your dining experience is nothing short of delightful. Indulge in the numerous pursuits available at Chokhi Dhani - The Palace Hotel.For individuals who don't want to skip their exercise routine, visiting the hotel fitness center ensures you maintain your vitality and wellness.
Popular Facilities
Internet services
Buffet Breakfast
24*7 Room Service
Fitness Centre
Facilities for Differently-Abled Guests
Air-conditioned rooms
Royal Room
Breakfast
Complimentary Wifi
+ ₹315 taxes and fees, per night, per room
7.6
Very Good
•312 reviews
91% positive reviews in last 3 months
Guest as saying
Very low quality
The property may look impressive from the outside, but the actual experience falls significantly short of even basic hospitality standards. This is something I would strongly urge Mr. Mohammed Umer, the manager, to take seriously. We booked three rooms for a family stay, and the issues began immediately upon check-in. The bathrooms in rooms #107 and #108 were unclean, and despite raising the concern, it took three separate follow-ups at reception before anyone attended to it. The overall hygiene was unacceptable, with even the napkins provided being stained and clearly not fit for use.After repeated complaints, we were shifted to room #110, but this change offered no relief. The overhead shower was leaking badly, rendering the bathroom unusable. Across all rooms, the hot water supply was erratic and unsafe, with sudden bursts of extremely hot water and no proper temperature control. This is not just inconvenient but also a serious safety concern.We were then shifted again to rooms on the second floor (#204, #205, #206) under the pretext of an “upgrade.” However, in reality, these rooms were no better and were equally filled with issues. One room had no fan, while another had a malfunctioning central AC with the temperature stuck at 27°C, and no effective resolution was provided by maintenance.The next morning, the breakfast experience reflected the same lack of standards. The coffee machine was not working, and the staff’s response — “Jo hai, wohi hai” — was dismissive and unprofessional. In fact, the staff appeared completely untrained in basic hospitality practices, which is unacceptable for a property that markets itself as a 3-star hotel. Throughout the stay, the reception staff seemed more focused on collecting payment than addressing genuine guest concerns.What is even more concerning is that local tour guides at Jaisalmer Fort specifically advise visitors to avoid this hotel due to its unhygienic food and ongoing plumbing issues. After experiencing it firsthand, this warning seems entirely justified.Overall, this property fails on cleanliness, maintenance, safety, and service. I strongly recommend that travellers avoid this hotel and consider better alternatives in Jaisalmer.
The property may look impressive from the outside, but the actual experience falls significantly short of even basic hospitality standards. This is something I would strongly urge Mr. Mohammed Umer, the manager, to take seriously. We booked three rooms for a family stay, and the issues began immediately upon check-in. The bathrooms in rooms #107 and #108 were unclean, and despite raising the concern, it took three separate follow-ups at reception before anyone attended to it. The overall hygiene was unacceptable, with even the napkins provided being stained and clearly not fit for use.After repeated complaints, we were shifted to room #110, but this change offered no relief. The overhead shower was leaking badly, rendering the bathroom unusable. Across all rooms, the hot water supply was erratic and unsafe, with sudden bursts of extremely hot water and no proper temperature control. This is not just inconvenient but also a serious safety concern.We were then shifted again to rooms on the second floor (#204, #205, #206) under the pretext of an “upgrade.” However, in reality, these rooms were no better and were equally filled with issues. One room had no fan, while another had a malfunctioning central AC with the temperature stuck at 27°C, and no effective resolution was provided by maintenance.The next morning, the breakfast experience reflected the same lack of standards. The coffee machine was not working, and the staff’s response — “Jo hai, wohi hai” — was dismissive and unprofessional. In fact, the staff appeared completely untrained in basic hospitality practices, which is unacceptable for a property that markets itself as a 3-star hotel. Throughout the stay, the reception staff seemed more focused on collecting payment than addressing genuine guest concerns.What is even more concerning is that local tour guides at Jaisalmer Fort specifically advise visitors to avoid this hotel due to its unhygienic food and ongoing plumbing issues. After experiencing it firsthand, this warning seems entirely justified.Overall, this property fails on cleanliness, maintenance, safety, and service. I strongly recommend that travellers avoid this hotel and consider better alternatives in Jaisalmer.
