Citrus Prime Hill Queen Resort

A very beautiful palace

My stay at Citrius Prime Resort, Pachmarhi was quite unsatisfactory. The room had mold, damp walls, and lacked a proper sofa or seating, making it uncomfortable. They forgot to clean one of the two rooms I booked and then claimed I hadn't asked for it. The room service was frustrating because guests must call Reception and F&B separately, with each directing you to the other, causing repeated calls. Often calls didn't connect, and sometimes services were forgotten. Many menu items were unavailable; for instance, after ordering, we were told paneer was not available. The restaurant is open and frequented by monkeys that try to snatch food, which is unsettling, especially for families. The swimming pool seemed dirty and poorly maintained, and the bathroom curtain in our room was dirty. The reception staff were helpful, which was a positive. Overall, I suggest managing expectations before booking. The resort has potential but needs major improvements in room condition, cleanliness, service coordination, food availability, restaurant setup, and pool upkeep. Don't expect too much from this place.

good service

ixigoer •

Family • India • Aug 2026

Located in a peaceful and tranquil area enveloped by lush greenery, it offers a soothing hill station retreat.

First, at the reception, we had to pay the full booking amount before entering the room. The rooms were clean and the washrooms were good. The sofa cum bed felt like a mattress bed. All the food was tasteless and always served cold. If you want any food item not included in the buffet, you must pay for it immediately at the restaurant; they do not allow adding it to the final bill, which is very inconvenient. There are no play facilities for small children. Overall, we do not recommend booking this resort.