Collection O EXPRESS SUITES

No hot water. No ac. Cockroach

Group • United States • Jun 2026

I booked this hotel through Agoda based on the listing that promised AC rooms, TV, WiFi, and proper 3-star amenities. I paid in full ahead of time because the weather was very hot and I wanted to ensure a decent room for the night. However, upon arrival, the situation was completely different. The hallways were poorly lit, walls were peeling, and the place seemed very unhygienic and badly maintained. Our room had a non-working AC and the fan speed was too low to handle the heat. The reception staff admitted they only had 3 AC rooms, all already occupied, yet online bookings continued. They also said the AC in our room had been broken for days. Checking reviews later, I saw many others had the same complaint for months. We waited about an hour while staff tried to reach the manager, but no proper solution was offered. My husband and I had to check out the same night without staying. The worst part is they refused a full refund despite us not staying, and Agoda only gave a small partial refund. It feels like customers are misled with false amenities just to get bookings. I advise not to trust online listings blindly and to check recent reviews carefully before booking.

We booked this room through Agoda while traveling in advance as it was hot outside and didn’t wanted to stay without ac. I paid for the best room available in Agoda and when I reached the property there was no ac or anything which was mentioned in Agoda. We complained the moment we saw room and reception boy said he will tell manager and after 1 hour when I asked again manager said they just have 3 ac rooms which are already booked and nothing can be done. We couldn’t sleep and checkout within 30 minutes still no money was refunded. Also the hallways had no light and looked like haunted house, rooms bathroom nothing was clean. Even a 500 Rs local lodge is way cleaner.

Couple • India • May 2026

This hotel deserves to be listed among the world's dirtiest. They are profiting under the name of OYO and other apps. I booked through OYO for ₹1250, but at check-in, they demanded more money, and the final price was ₹1650. They justified this by saying OYO rates and their rates differ. We had no choice but to check in as we were very tired. We noticed many issues in room #302: the A/C didn't work despite paying for it; there were used condoms in the drawers; the bathroom was filthy with leftover trash near the exhaust, which seemed unclean since the hotel opened; the toilet was so dirty you couldn't sit properly, with mold all over the rubber seals; door gaps caused poor temperature control; the balcony was unsafe to stay on; no WiFi; the TV was present but non-functional with no channels; no shampoo or soap provided; the bedside table was broken; and the wardrobe had broken furniture parts. I advise anyone reading this to book a KTDC room nearby, just 50 meters away with a beer parlor attached, which is not shown online. I booked that for the next day, and it was far better than this scam hotel, Collection O Suite. I feel sorry for the owner; I hope karma deals with him for scamming people. I have also emailed OYO to remove this property from their app because it is that bad. Thank you.

Room was a big one but the bathroom was not cleaned properly and room was not also cleaned properly. There were broken furnitures. There were mushrooms growing in the corner of the rooms from the plywood. I don't know how did they not see that while cleaning.

Solo Traveller • India • Aug 2025