Collection O VIP Road Formerly Hotel Heritage

Very disappointing experience. The room was unhygienic and poorly maintained from the moment I checked in. Basic facilities in the bathroom were not working properly, and overall cleanliness was clearly neglected. The place felt uncomfortable and unsafe to stay in.What made it worse was the attitude of the staff. Instead of being helpful, they were dismissive and unprofessional when issues were raised. For the price and expectations, this hotel delivers absolutely nothing.Would not recommend this place to anyone. There are far better options available’avoid if you value comfort and basic hygiene.

One of the worst hotels that I have ever stayed at. Bedsheets are dirty and filled with bed bugs. Taps and flushes in the washroom are either broken or not working properly. Looked like rooms and washrooms were not properly cleaned after pervious guest checkout. After complaining multiple times, they finally changed the bedsheets but still were not able to get to sleep a bit due to the bedbugs. The receptionist and the staff were non-cooperative and rude. Will suggest you avoid this hotel.

It was a very bad experience... the room is broken... the condition of the room is very bad... and the bathroom... the gate is also broken

The rooms are very unhygienic. The taps and the flush in the washroom don’t work. No proper mirrors. The breakfast is also not good.

Please don't expect neatness, the room was smelly as a lot of pigeons were staying in the washroom window. The bedsheets and quilt had a lot of stains and were dirty. I booked the room with breakfast, but they denied saying it is not showing. They didn't even provide cutlery for having food ordered from outside. So I would personally never recommend anyone to stay in this hotel.

Solo Traveller • India • Oct 2025