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Collection O VIP Road Formerly Hotel Heritage

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V i p Road, Raghunathpur. Beside Spandhan Hospital Kolkata, -, 700059

Exterior viewLobby
20+ Photos

Prime Location

Conveniently located near the airport, making travel easy.

Excellent Service

Staff is friendly and provides prompt service to guests.

Tasty Food

Food quality is praised, with many delicious options available.

Clean Rooms

Rooms are generally clean, contributing to a comfortable stay.

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Remain linked during your visit by utilizing the complimentary internet access available. Discovering Kolkata becomes even more accessible, thanks to the car hire amenities provided at the hotel. The hotel offers complimentary parking for guests who arrive with their own mode of transport. Reception services featuring luggage storage are available to cater to your requirements. Securing top-notch tickets and reserving prime dining spots become effortless through assistance from the hotel's tours.For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible.During leisurely days and evenings, in-room amenities such as 24-hour room service, room service and daily housekeeping enable you to maximize your stay in the room.The hotel is completely smoke-free.Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort.For an elevated experience at hotel, select rooms are equipped with linen service to improve your stay. For certain chosen rooms, guests can enjoy in-room amusement like daily newspaper and television as a part of their stay. Maintain your cleanliness and feel revitalized using toiletries available in select guest restrooms. During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience.Do you possess exceptional culinary skills? Prepare your meals personally within the hotel at its shared kitchen.

Popular Facilities

Internet services

Internet services

Restaurants

Restaurants

24*7 Room Service

24*7 Room Service

Facilities for Differently-Abled Guests

Facilities for Differently-Abled Guests

Air conditioning in Public Area

Air conditioning in Public Area

Daily housekeeping

Daily housekeeping

Executive room
Recommended Deal

Executive room

Free Cancellation
₹1,496

+ ₹226 taxes and fees, per night, per room

6.1

Good

586 reviews

70% positive reviews in last few months

Guest as saying

No cleaning. Very dirty hotel. Only couples coming. Even feel not safe for them also. Completely no recommendation from my side for family as well as couples. Also, even after online booking you need to wait 2 to 3 hours to get the room.

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Solo traveler • India • Jun 2026

Nice staff, value to money. Some smell in room while open the room 1st time, after a while it was reduced, rest all ok

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Solo traveler • Singapore • Mar 2026

Very disappointing experience. The room was unhygienic and poorly maintained from the moment I checked in. Basic facilities in the bathroom were not working properly, and overall cleanliness was clearly neglected. The place felt uncomfortable and unsafe to stay in.What made it worse was the attitude of the staff. Instead of being helpful, they were dismissive and unprofessional when issues were raised. For the price and expectations, this hotel delivers absolutely nothing.Would not recommend this place to anyone. There are far better options available’avoid if you value comfort and basic hygiene.

Pratik Chatterjee •

Solo Traveller • Feb 2026

Explore the Area

V i p Road, Raghunathpur. Beside Spandhan Hospital Kolkata, -, 700059

Around the property

    Spandan Hospital

    0.02 km

    B B Eye Foundation VIP ROAD

    0.1 km

    Avenue Nursing Home

    0.3 km

    Charigram Playground

    0.35 km

    New Life Nursing Home, Kolkata

    0.41 km

    Vishal Mega Mart

    0.49 km

    Renaissance Hospital

    0.5 km

    Gorakshabashi Pond

    0.57 km

    New Town Nursing Home And Diagnostic Co (P) Ltd

    0.61 km

    Charnock Hospital Pvt Ltd

    0.63 km

    Arambagh's Food Mart

    0.31 km

    ATM

    0.44 km

    Jessore Road

    2.21 km

    Titumir Station

    2.37 km

    Eco Tourism Park

    3.37 km

    Netaji Subhas Chandra Bose International Airport (CCU) - India

    3.24 km

    College Street (Boi Para)

    8.57 km

    Dakshineswar Kali Temple

    8.6 km

    Eden Gardens

    8.89 km

    Howrah Bridge

    9.66 km

    Indian Museum (Jadu Ghar)

    10.89 km

    Park Street

    11.13 km

    Mother Teresa Mission and Mother House

    11.15 km

    Victoria Memorial

    12.18 km

    Kalighat Kali Temple

    13.67 km

    Jessore Airport (JSR) - Bangladesh

    97.35 km

6.1

Good

586 Users

Guest Impressions

spotlight icon

Guests appreciate the convenient location near the airport.

Many found the staff friendly and accommodating.

Cleanliness and maintenance need improvement in some areas.

Location

6.7

Conveniently located near the airport and main road.

Staff

6.2

Friendly staff providing attentive service to guests.

Food

5.8

Food quality is good, but options can be limited.

Cleanliness

4.8

Cleanliness varies; some rooms need better maintenance.

Value for Money

4.7

Affordable rates for a convenient location.

Room Comfort

4.4

Rooms are comfortable but some require improvements.

Total Reviews

All Reviews (10)
Solo traveler (2)
Solo Traveller (7)
Group (1)

Worst Hotel I ever stayed

2.8

No cleaning. Very dirty hotel. Only couples coming. Even feel not safe for them also. Completely no recommendation from my side for family as well as couples. Also, even after online booking you need to wait 2 to 3 hours to get the room.

Flag

Solo traveler • India • Jun 2026

Good stay

7.2

Nice staff, value to money. Some smell in room while open the room 1st time, after a while it was reduced, rest all ok

Flag

Solo traveler • Singapore • Mar 2026

Poor Hygiene and Service

2.0

Very disappointing experience. The room was unhygienic and poorly maintained from the moment I checked in. Basic facilities in the bathroom were not working properly, and overall cleanliness was clearly neglected. The place felt uncomfortable and unsafe to stay in.What made it worse was the attitude of the staff. Instead of being helpful, they were dismissive and unprofessional when issues were raised. For the price and expectations, this hotel delivers absolutely nothing.Would not recommend this place to anyone. There are far better options available’avoid if you value comfort and basic hygiene.

Pratik Chatterjee •

Solo Traveller • Feb 2026

Terrible Stay Experience

2.0

One of the worst hotels that I have ever stayed at. Bedsheets are dirty and filled with bed bugs. Taps and flushes in the washroom are either broken or not working properly. Looked like rooms and washrooms were not properly cleaned after pervious guest checkout. After complaining multiple times, they finally changed the bedsheets but still were not able to get to sleep a bit due to the bedbugs. The receptionist and the staff were non-cooperative and rude. Will suggest you avoid this hotel.

Sajal Das •

Solo Traveller • Feb 2026

Extremely Poor Stay

2.0

It was a very bad experience... the room is broken... the condition of the room is very bad... and the bathroom... the gate is also broken

Rohit Shaw •

Solo Traveller • Jan 2026

Hotel Facilities

amenity
Access

Late Check-in Supported

Intercom

Pet-friendly property(charges apply)

amenity
Safety and security

24*7 Security

CCTV in common areas

Fire extinguisher

Safety/security feature

amenity
Room amenities

Daily housekeeping

Kitchen

First Aid kit

Hand sanitiser

amenity
Family and kids

Family room

amenity
Transfers and transport

Onsite car parking

Car rental service

amenity
Internet access

Internet services

amenity
Food and drinks

Restaurants

24*7 Room Service

Kitchen

amenity
Activities and sports

Tours

amenity
Services and conveniences

Facilities for Differently-Abled Guests

Air conditioning in Public Area

Luggage Storage

Laundry Service

Currency Exchange

Dry-Cleaning

Food Delivery

Smoke-Free Property

Free car parking

amenity
Accessibility

Elevator access

amenity
Safety and cleanliness

Cashless Payment Service

Common Area Disinfection (Daily)

Physical Distancing of at least 1 metre

Regular Sanitisation of Rooms

Regularly disinfected rooms

Room Sealing after Sanitisation

Safe Dining Space

Safety Protocol-trained staff

Temperature Check

First Aid kit

Hand sanitiser

amenity
Other facilities

Elevator access

amenity
Languages spoken

English

Hindi

Hotel Policies

Check-in:

From: 12:00 PM

Check-out:

To: 11:00 AM

Property Policies

  • Guest must be over 18 years of age to check-in to this hotel.
  • As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  • The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  • Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  • Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  • There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  • All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  • Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance.
  • Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.

Property Information

  • Number of floors - 5
  • Number of rooms - 47

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Frequently Asked Questions when booking Collection O VIP Road Formerly Hotel Heritage

What is the location of Collection O VIP Road Formerly Hotel Heritage?

Collection O VIP Road Formerly Hotel Heritage is located at V i p Road, Raghunathpur. Beside Spandhan Hospital Kolkata, -, 700059.

What is the check-in and check-out time at Collection O VIP Road Formerly Hotel Heritage?

The standard check-in time at Collection O VIP Road Formerly Hotel Heritage is 12:00 PM, and check-out is at 11:00 AM. Early check-in or late check-out may be available upon request, subject to availability and additional charges.

Can I modify my reservation?

Yes, you can modify your reservation by contacting our customer support or through your booking account. Please note that changes are subject to availability and may incur additional charges depending on the hotel's policy.

Is breakfast included in the room rate?

No, breakfast is not included in the room rate at Collection O VIP Road Formerly Hotel Heritage.

What identification is required at check-in?

All guests must present a valid government-approved photo ID at check-in.

What is the cancellation policy?

Free cancellation is available for bookings at Collection O VIP Road Formerly Hotel Heritage.

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