Gateway Aurangabad - Chhatrapati Sambhaji Nagar

This hotel was lovely. Clean. Ironically it seemed older in style and maintenance (like a boutique hotel thats been re-purposed from a palace to a hotel but that was not the case). Overall it was a nice stay. The hotel uses a local hospitality school to train the students that are leveraged on staff. While this concept is a great idea I think the students could use a bit of guidance on true hospitality or maybe its the Taj that could use some training overall and learn from such service oriented brands as the Ritz Carlton that is known first for its amazing service and hospitality so much so that much of the staff wear hidden earpieces/ headsets to support communication when they learn or hear of guests needs. For example I had a dietary restriction i communicated once to a staff member at the bar in casual conversation by the time I went for my dinner reservation the waitstaff were informed and provided an additional set of menu options to accomodate my needs unbeknownst to me at the time it was communicated to the staff so they can provide me w better service.

Dear Management Team,I am writing this email to formally express my deep dissatisfaction and disappointment regarding the food quality and service at my engagement ceremony held on 25 January 2026 (Sunday) at Gateway of Taj, Chhatrapati Sambhajinagar (Aurangabad).My fianc?? and I chose Taj, a reputed 5-star hotel, with very high expectations. We invested a significant amount of money trusting the Taj brand name, believing that our special occasion would be handled with the highest standards of quality and professionalism. Unfortunately, our experience was far from what was promised or expected.From the very beginning, issues were evident. Even during the menu tasting, the food was not provided properly and lacked professionalism. However, we assumed that the actual event would be managed better. Sadly, the same problems were repeated during the main function.While the welcome drinks and starters were acceptable, the main course was extremely disappointing:’The event was pure vegetarian, yet the vegetable dishes served were not as finalized.’The Mix Veg dish was not prepared properly.’The Kala Rassa special, which we had clearly instructed to be prepared spicy, was not made as discussed.’We had finalized three types of bread (Roti, Kulcha, and Naan), but Kulcha was never served at all.’Even Roti and Naan were frequently unavailable at the counter.’Guests had to repeatedly go to the counter and ask for breads, yet they were still not served on time.’Salad arrangements were poor and incomplete.Towards the end of the buffet service, the situation became worse:’Food items were not refilled properly.’Items were brought in very small bowls, which was highly unprofessional for an event of this scale.’Several guests could not eat properly due to poor taste, limited availability, and mismanagement.Almost all guests expressed their disappointment and clearly stated that this level of food quality was not expected from a hotel like Taj. Both families were extremely upset, and what was supposed to be a joyful and memorable day turned into a stressful and embarrassing experience for us.We were emotionally and financially invested in this event. The poor food quality and service completely ruined our experience and sentiments. We had also planned to host my younger sister’s wedding at the same venue, but due to this unexpected and unacceptable experience, we have cancelled that plan entirely.Such negligence and mismanagement from a prestigious brand like Taj is shocking and unacceptable. I request you to look into this matter seriously and provide a proper explanation and resolution.We trusted the Taj name, and unfortunately, that trust has been broken.Awaiting your response.Sincerely,Seeta Pandy

A fantastic gateway at Gateway Aurangabad hotel. We spent two nights at this hotel and I must say it's a space where heritage really meets comfort ’ the mugal architecture carries an old-world charm that instantly stands out. The thoughtfully designed courtyard spaces makes the hotel feel rooted in history.The property is truly beautiful, and the kind staff made our trip especially memorable. Sainath, the chef, recommended wonderful local dishes ’ Nan Khaliya, Khandeshi mutton, Jowar Bhakri ’ and the special misal pav for breakfast was outstanding. All the staff were helpful and cordial, especially Alfiya, Arpan, Ayush, and the housekeeping team.

Stayed at Taj Gateway Aurangabad for three nights in the last week of December. Check-in was handled very well. We arrived well before the scheduled time, yet the team managed to allot one room immediately and the second within an hour. The staff at the front desk were warm, efficient and proactive, which set a positive tone for the stay.We had booked one Deluxe Room and one Deluxe Suite, both located at the lobby level. The Deluxe Room was adequately sized, clean and functional, with a small balcony that even had a swing. The Deluxe Suite is effectively a combination of two Deluxe rooms ’ one configured as a living room with a dining table, sofa set, TV, powder room and another swing in the balcony. The bedroom section had its own full bathroom and a separate balcony with seating for two. Travelling with a 4-year-old, the additional space made a meaningful difference. Rooms were clean, housekeeping was prompt and room service responsive. Bathroom amenities were good quality, charging points were abundant and well-positioned, and a full Lavazza Blue pod machine in the room was a very pleasant addition ’ something even many newer hotels do not provide. Air-conditioning controls were straightforward and effective. Overall, we had no complaints on the room front.The hotel is spread out across a large property and maintains an appealing outdoor environment. There is a proper walk/jog track, expansive gardens, and a well-kept swimming pool. There is no separate kiddie pool, but the main pool has a slope with varying depths. Plenty of seating, cabanas and lounging spaces are available around the pool. Indoor options included carrom, chess and foosball, along with a functional gym. We had all our meals at the designated restaurant. Lunches were ?? la carte, dinners were buffet. Service was always pleasant but tended to be on the slower side, especially during lunch hours. Since we were on a leisure trip, this did not affect us significantly, but a little more promptness would be welcome. The buffet spread at breakfast and dinner was extensive, though the skew was towards Indian and Oriental options. A couple of simple continental additions’such as a pasta’would have been helpful, especially for children. That said, this is a minor observation more than a complaint.Overall, I found the property comfortable, good value for money, and consistently pleasant in terms of staff interaction. I would not hesitate to recommend Taj Gateway Aurangabad, nor would I think twice before staying here again.

Stayed at Gateway Aurangabad and overall had a pleasant experience, though there were a few areas that could be improved.The rooms were comfortable, clean, and well maintained, making for a relaxing stay. The property itself is nice, peaceful, and well cared for, reflecting good upkeep across the premises. However, the gym is very small and may feel inadequate, especially if more than a couple of guests try to use it at the same time.Dining at the Latitude restaurant was a mixed experience. Dinner service had some challenges, with delays and a lack of attentiveness from the staff. Breakfast hours were particularly crowded, and the restaurant felt quite stuffy due to limited space and ventilation. We eventually chose to sit in the open area, which was much more comfortable’thankfully, the weather was pleasant.Overall, Gateway Aurangabad is a good property with comfortable rooms and a well-maintained environment, but improvements in restaurant service, crowd management, and fitness facilities would significantly enhance the guest experience.