Golden Leaf Resort

I am writing this review to warn other parents and families to stay far away from Golden Leaf Resort. We had an absolutely awful experience here, entirely due to the shocking lack of customer service and the downright nasty attitude of the staff and management.We checked in very late at night after a long travel day with our children. The person at the front desk was completely unhelpful. They literally just pointed to a paper, told us to "sign here," and didn't bother to explain a single thing to us about the resort or its policies.The nightmare started the next morning. While we were in the middle of eating breakfast, we received an abrupt phone call out of nowhere demanding that we check out right that second. They had never informed us that checkout was at 10:00 AM! Since we had no idea, we told them we would need a bit of time to get our things together and would check out by 12:00 PM sharp.At exactly 12:00 PM, my husband went down to the reception desk to handle the paperwork. Meanwhile, I was upstairs in the room with our daughter, frantically trying to pack up the last of our bags. My husband politely explained to the receptionist that we were just finishing up and requested a tiny 5-minute grace period for us to walk downstairs.Instead of being understanding, the front desk started calling the room repeatedly. When my daughter picked up the phone, the staff member on the line was incredibly aggressive and rude to her, snapping that they "didn't have time" and that they had already given us two hours. As a mother, it broke my heart and made me furious to see my daughter spoken to so disrespectfully by grown professionals.When my daughter and I finally got downstairs to the reception desk, the staff's attitude was completely appalling. I tried to explain that we had only asked for a measly five minutes to walk down with our luggage, and asked if they lacked basic common sense and courtesy. Instead of apologizing, the manager stepped in with a massive attitude, talking down to us and aggressively repeating that they had already given us two hours and couldn't wait any longer.The level of hostility we faced over a 5-minute delay was unacceptable. They showed zero respect for a family traveling with children. I highly prefer and recommend that you never, ever spend your hard-earned money at this resort. They do not know how to treat humans.

Need to work on 100% cleanliness.. and welcome of the guests

Family • India • Aug 2026

There is no swimming pool available.

We selected Golden Leaf Hotel in Dhule as a stopover on our road trip from Pune to Ujjain and Indore, relying on its strong online reviews since we booked last minute. Sadly, our experience did not match those positive ratings at all. We reserved two rooms, both of which had air conditioners that seemed to work but barely cooled the rooms, making it hard to sleep in Dhule's climate. The room furnishings were cheap and low quality, more fitting for a budget lodge than a hotel claiming to be premium. Cleanliness was a major issue; the rooms felt dirty and poorly maintained from the start. Bedsheets were stained and appeared not properly changed, pillow covers were dirty and unhygienic, and both had a strong chemical detergent odor that was unpleasant. The overall impression was of uncleanliness, unacceptable for a hotel charging premium prices. The water quality was alarming—extremely hard water caused itching on skin and scalp after showers, especially for children. The bathroom showed thick mineral and calcium buildup on taps, shower, and tiles, indicating untreated hard water throughout, which is a serious hygiene problem for families. Breakfast was disappointing too; instead of the expected buffet for the extra charge, only two or three simple vegetarian dishes were offered, making the nearly ₹1,000 extra per room not worth it. Reception service worsened the stay with multiple unnecessary calls about breakfast and other minor issues. One staff member, Tanvez Mirza, was rude and dismissive on phone interactions, making guests feel unwelcome. Our stay was far from what the online ratings suggested, and we would not recommend this hotel, especially for families with young children, as better options exist at this price point.

Smell in room and hallway. Bees attack in parking. Not so clean room and outdoor.

Couple • India • Jul 2026