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Rooms & Guests
Hotel Galaxy
10th Floor,Belgium Tower,Opp Linear Bus Stand, Ring Road, Textile market, 395003
Hotel Galaxy offers top-notch services and amenities, ensuring guests experience utmost comfort. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Should you require transportation to or from the airport, hotel is able to organize it prior to your arrival date.Experience the wonders of Surat with ease by utilizing the services provided at car hire. Visitors can take advantage of complimentary parking directly at the hotel. The accommodating team at the reception will aid you with amenities such as luggage storage. Relax and feel the warmth in the hotel's inviting lobby, featuring an enchanting on-site fireplace. Traveling with minimal baggage is achievable at Hotel Galaxy, as the hotel's dry cleaning service and laundry service ensures your garments stay fresh.Room amenities like 24-hour room service, room service and daily housekeeping contribute to making a perfect selection for your stay. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere.Smoking is limited to specified smoking zones.Each accommodation at Hotel Galaxy is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In select rooms of the hotel, guests can enjoy the advantage of having air conditioning available for their convenience. In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with daily newspaper and television available for their convenience.Understanding the significance of bathroom amenities in enhancing guest contentment, the hotel offers toiletries within certain chosen rooms. Begin your holiday on a high note. At Hotel Galaxy, your mornings are greeted with a delightful, free breakfast.No matter your specific dietary needs, rest assured that Hotel Galaxy provides an array of halal choices to ensure your dining experience is nothing short of delightful.
Popular Facilities
Internet services
Breakfast Available
24*7 Room Service
Wheelchair-accessible
Air conditioning in Public Area
Daily housekeeping
Deluxe Room
Book with ₹0
+ ₹200 taxes and fees, per night, per room
5.9
Pleasant
•238 reviews
Run-down rooms, cockroaches and poor cleanliness
Guest as saying
The room and facilities are not like those shown in the photos.
ixigoer •
Business • India • Oct 2026Iam sitting 3 hr in reception area without ac or washroom ,water Room is available but he stay out or it, he say not not allow early login.sit here if u want early login pay extra 500 for 2 hr very bad experience
ixigoer •
Couple • India • Oct 2026Rooms are not what you see in the pictures. Very very run down
ixigoer •
Couple • United Kingdom • Sep 2026
Around the property
Nadkarni's 21St Century Hospital Pvt. Ltd.
0.35 km
Surat Railway Station
0.38 km
Surat
0.38 km
Rajat Hospital
0.52 km
Shreyans Ano-Rectal and Day-Care Hospital
0.52 km
Ayushi Icu and Multispeciality Hospital
0.55 km
Suchi Hospital
0.55 km
Jeevandeep Oncosurgical Hospital
0.55 km
Rishi Childrens Hospital
0.58 km
Dhameliya Kidney Hospital and Lithotripsy Centre
0.58 km
5.9
Pleasant
238 Users
Guest Impressions
Cleanliness ranges from neat rooms to cockroaches, dust, stained items, and delayed housekeeping.
Rooms and facilities often differ from photos, with recurring issues involving bathrooms, water, televisions, and Wi-Fi.
Staff experiences range from polite and cooperative to rude, unhelpful, and unresponsive.
Room Comfort
5.0
Room comfort was mixed, ranging from comfortable and quiet to run-down with faults.
Food
4.5
Breakfast choices and quality were limited, with unclear package inclusion.
Staff
4.5
Staff service was often discourteous, while room service was excellent.
Value for Money
4.2
Value was poor amid extra charges, missing amenities, and disappointing accommodation quality.
Cleanliness
4.1
Cleanliness problems included cockroaches, leakage, blocked bathrooms, and leftover items.
Total Reviews
Room
7.6
The room and facilities are not like those shown in the photos.
ixigoer •
Business • India • Oct 2026Very bad behavior Male Receptionist
2.0
Iam sitting 3 hr in reception area without ac or washroom ,water Room is available but he stay out or it, he say not not allow early login.sit here if u want early login pay extra 500 for 2 hr very bad experience
ixigoer •
Couple • India • Oct 2026Good staff, terrible accommodation
4.8
Rooms are not what you see in the pictures. Very very run down
ixigoer •
Couple • United Kingdom • Sep 2026You won't forget the hospitality if you dare to stay
2.8
We checked Inn at noon Since than 1 no TV remote 2 Cockroaches in the room3 No showergel,4 No Hot water 5 No drinking water 6 No courteous staffFinally we left the hotel at 10 pm in the night from this prepaid property due to all this irregularities and move to another propertyWhile leaving we again spoke with the reception guy, but he seem to be also helpless to resolve our problemsVery bad, tried calling Agoda Customer care also All in vain, paid again at the new property also
ixigoer •
Couple • India • Aug 2026Water leakage pots very dirty
2.0
No clean no tv Internet water leakage
ixigoer •
Business • India • Aug 2026Hotel Facilities
Access
24*7 Front Desk
Express Check-in/out
Allergy-free rooms
Exterior corridor
Non-smoking rooms
Private Check-in/out
Soundproof rooms
Safety and security
24*7 Security
CCTV in common areas
Fire extinguisher
Safety/security feature
Smoke detectors
Room amenities
Daily housekeeping
First Aid kit
Hand sanitiser
Ironing facilities
Safety Deposit Box
Exterior corridor
Family and kids
Family room
Kids' meal
Transfers and transport
Onsite car parking
Airport transfer
Bicycle parking
Car rental service
Internet access
Internet services
Food and drinks
Breakfast Available
24*7 Room Service
Shared kitchen
Alternative Meal Arrangement
Water Bottles
Activities and sports
Tours
Services and conveniences
Air conditioning in Public Area
Photocopy/fax in business center
Luggage Storage
Terrace
Laundry Service
Fireplace
ATM
Chapel
Contactless Check-in/Check-out
Currency Exchange
Doorman
Dry-Cleaning
Food Delivery
Grooming
Heating in Public Area
Invoice Provided
Smoke-Free Property
Smoking Area
Free car parking
Concierge
Accessibility
Wheelchair-accessible
Elevator access
Other facilities
Elevator access
Languages spoken
English
Hindi
Arabic
Safety and cleanliness
Anti-Viral Cleaning Items
Body Thermometer
Breakfast Takeaway Service
Cashless Payment Service
Common Area Disinfection (Daily)
Doctor/Nurse on Call
Free Face Masks
Hot water linen and laundry washing
Hygiene Certification
Individually-wrapped food options
No Shared Stationery
Physical Distancing of at least 1 metre
Professional Sanitisation and Disinfection Services
Protective Screens in Common Areas
Regular Sanitisation of Rooms
Regularly disinfected rooms
Room Sanitisation Opt-Out Available
Room Sealing after Sanitisation
Room service app
Safe Dining Space
Safety Protocol-trained staff
Sanitised kitchen and tableware
Sterilising Equipment
Temperature Check
First Aid kit
Contactless Check-in/Check-out
Hand sanitiser
Hotel Policies
Check-in:
From: 12:00 PM
Check-out:
To: 11:00 AM
Check-in
12:00 PM
Check-out
11:00 AM
Property Policies
- Guest must be over 18 years of age to check-in to this hotel.
- As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
- The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
- Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
- Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
- There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
- All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
- Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance.
- Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
- Unmarried Couples are not allowed in this property.
- Primary Guest should be 18+ years of age
Property Information
- Car parking slots - 5
- Number of floors - 1
- Number of rooms - 36
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