Hotel Royalton Hyderabad Abids

I stayed at the hotel for two nights, and unfortunately, I had a very disappointing experience.I checked in at around 10:00 PM during the evening shift, and I was very unhappy with the way the Front Office staff handled my questions. For basic queries such as restaurant timings, booking timings, and other hotel facilities, the staff repeatedly responded that they “didn’t know.” I find this very disappointing because the Front Office team should be able to provide guests with basic information and proper guidance about the hotel.The condition of the room was also not satisfactory. The room was not properly clean, the floor was damaged, and the kettle inside the room was burnt/damaged. These are basic maintenance and quality-control issues that should have been checked before the room was given to a guest.I also had a meal at the Down Bar and ordered a club sandwich. Unfortunately, the taste and overall quality were extremely poor and very disappointing. The food was far below what I expected from a hotel of this standard.Overall, my two-night stay was a very unpleasant experience due to the unhelpful Front Office service, poor room condition, and disappointing food quality. I sincerely hope the management will take this feedback seriously and investigate these issues with the concerned departments to prevent similar experiences for future guests.

ixigoer •

Solo Traveller • India • Sep 2026

I stayed at the hotel for two nights, and unfortunately, I had a very disappointing experience.I checked in at around 10:00 PM during the evening shift. The attitude and level of assistance from the Front Office staff were very disappointing. Whenever I asked basic questions, such as restaurant timings, booking procedures, or other hotel facilities, the response was repeatedly, “We don’t know.” I do not understand how basic information about the hotel can be unknown to the Front Office team, as they are the first point of contact for guests and should be able to guide customers properly.The room condition was also not up to an acceptable standard. The room was not properly clean, the floor appeared damaged, and the kettle inside the room was burnt/damaged. These are basic room-maintenance issues that should have been checked before assigning the room to a guest.I also had a meal at the Down Bar and ordered a club sandwich. Unfortunately, the quality and taste were extremely poor and far below what I expected from the hotel. The food was very disappointing and did not meet a reasonable standard.Overall, my two-night stay was a very unpleasant experience, particularly because of the poor Front Office assistance, room condition, and food quality. I hope the management will take this feedback seriously and review these issues with the concerned departments so that future guests do not have the same experience.

ixigoer •

Solo Traveller • India • Sep 2026

Maintanence was worst , food was not good , my experience in this hotel does not reach my satisfaction, I witnessed mosquitoes, cockroaches these issues should be addressed by management

ixigoer •

Couple • India • Sep 2026

My hotel booking experience was terrible. Even after booking for two adults and two children on the Agoda app, the hotel managed things differently. Please don't trust the Agoda app and stay alert. Both the hotel and Agoda are not good. Stay safe and aware.

ixigoer •

Family • India • Sep 2026

Our stay was excellent and we were upgraded to premium room as commercial gesture. The customer service is remarquable as well as the room and cleanliness

ixigoer •

Couple • Mauritius • Sep 2026