Krishna Hotel Nainital The Lake Facing

Avoid ordering food from their restaurant as they include GST on each item and charge Rs. 30 for a water bottle, which is available at any shop for the MRP of Rs. 20.

The property is situated close to Mall Road, but there is no parking on-site. You have to use the general parking area, which is 900 meters away. The rooms are okay but could be cleaner. The service is good, with attentive and responsive staff. Choosing a lake view room offers lovely views of the lake and mountains. As the hotel is located on a hilltop, expect to climb many stairs. Overall, it was a satisfactory stay.

The hotel staff was very disappointing. They welcomed us warmly at check-in, but by check-out, their behavior had completely changed. It was pouring rain, and I was traveling with two young children. I kindly asked for a 1-hour late check-out because of the weather and the kids, but they denied my request without any empathy or willingness to assist. Hospitality means more than just a friendly greeting—it involves caring for guests throughout their stay. Unfortunately, this hotel did not meet that standard. I wouldn't recommend it if you expect basic politeness and good customer service.

I enjoyed a delightful 2-night stay at Krishna Hotel in Nainital. The rooms were tidy, cozy, and well-kept, creating a pleasant environment throughout the hotel. What stood out most was the outstanding hospitality from all the staff members. Each person was polite, helpful, and always ready to assist with a friendly attitude. Special appreciation goes to the hotel managers for their professionalism, quick support, and ensuring all our needs were met smoothly. The service, cleanliness, food, and overall experience went beyond what I expected. I strongly suggest Krishna Hotel to anyone visiting Nainital who wants a comfortable and stress-free stay. Many thanks to the whole team for making our trip so pleasant. We are eager to return.

The location is excellent, situated on Mall Road right opposite Naini Lake. The staff and services are also good. However, there are 55 steps to reach the hotel, so it is not recommended for senior citizens or those with knee problems. Otherwise, everything else is fine.