La serene Valley Resort By DLS Hotels

Overall, the property and service were excellent.

This was by far the worst hotel experience I've ever encountered. The room assigned to us was a disaster—filthy, uncomfortable, and completely different from what we expected. We asked for a different room right away, but the staff claimed the hotel was "fully booked" with no other rooms available. However, when we decided to check out due to the poor conditions, they suddenly offered us an upgraded room, revealing that rooms were available all along and making us feel deceived from the start. After refusing the upgrade and stating we no longer wanted to stay because we lost trust in the staff, the situation became very stressful. The staff shut the door, pressured us repeatedly, and wouldn't let us leave until we paid in full. We felt scared and intimidated and ended up paying just to leave safely. No guest should ever feel trapped or pressured like this. Instead of handling a valid complaint professionally, the staff's actions made a bad experience even worse. I strongly recommend anyone thinking about this hotel to reconsider. Customer service, honesty, and guest safety should be top priorities, but that was not our experience. I will never come back and cannot recommend this hotel to anyone.

Had a positive experience

The property is situated in a good location, but we were let down by the breakfast, which did not meet expectations. The pillows were dirty, and when we requested cleaning, they just flipped the sheets to the other side. I have included some photos of the quilts and cushions. You need to request even the smallest items like shower gels. The hotel entrance feels strange, almost like entering a residential complex. However, the room service is good.

Nice place to stay but pricier than smaller rooms. Avoid booking by phone as it will be more expensive. Opt for online booking and payment to save money. The food service is excellent with very good management.