Le Chateau - A Heritage Boutique Hotel

Stayed from 27/08 noon to 30/08 morning. The location is fantastic, right in the center of White Town and close to the beach with many scooty rentals nearby. The rooms are a good size, clean, and comfortable. Breakfast offered a nice variety and was complimentary. However, the service was lacking; staff showed no initiative, didn't assist with luggage, seemed indifferent, and were too focused on collecting full payment upfront. The bathroom faucet leaked and despite reporting it twice, no one came to fix it. Complimentary water bottles were not replenished automatically and had to be requested daily. The chicken salad ordered was overpriced and disappointing, tasting more like a simple shredded cabbage mix rather than the fresh salad described. At checkout, despite paying the balance with GST at check-in, they refused to provide an invoice. The hotel needs significant improvements in hospitality and maintenance. Suggestions include better staff training for guest care and luggage help, prompt maintenance response, automatic daily replenishment of amenities, ensuring food matches menu descriptions and pricing, and always providing invoices at checkout as a guest right.

Charging more than the MRP for bottled water and then adding GST on top of that. The service is the worst I've experienced, and the walls near the seating area have peeling paint.

Although we didn't stay here in the end, I felt compelled to share this review because of their outstanding customer service! I was attempting to cancel a reservation made through Agoda, but Agoda kept saying they couldn't contact the hotel. When I called the hotel directly, the manager quickly clarified the misunderstanding and sorted out the cancellation within 10 minutes. He was very understanding, courteous, and even presented us with several room choices. We switched hotels only because our child had other preferences, but I really value the kindness and hospitality from the manager and staff!

I have booked it from Agoda, the price and the room which I selected. It was for three adults and for which also I have mentioned that while booking there has been some error, it shows two adults and I have the very next second. I have raised the concern, and I have clearly mentioned that we are three adults and for which I have opted for certain rooms. But whereas after going to the hotel, they charged me extra for two nights, whereas I already paid extra for three members via Agoda, while claiming that my booking has been done from Agoda, the Reception person had to tell me that Agoda is just a portal to book, but what happens here it depends upon us, so this is not the right way to you know, educate customer. If the customer is paying little higher for the facility which he requires and again, he has to pay double the amount for which he has already paid, so I really sincerely would like a Agoda to look after this issue and things which were mentioned about the Hotel. It is a very old property. The streets and the location is very good. There is a very limited number of food items available and the complimentary breakfast is not at all worth it. I would never recommend anyone to go there.

ixigoer •

Group • India • Aug 2026

I booked a "Deluxe room", but when we get there, they gave us a tiny room in the back where there's barely enough space to walk, and almost no natural light. When I went to the reception to ask, they said that there's no such room as a "deluxe room" and they only have the "classic room" and the "superior room" which has more space and some windows that actually get sunlight. The receptionist mumbled some excuses about the website taking charges and not being truthful, etc, when the hotel is responsible for uploading their rooms and categories. I felt scammed because I paid extra for a deluxe room over a normal room.

ixigoer •

Couple • India • Aug 2026