Nieve Boutique Resort by Livv Vacations

One of the worst stays so far, no accountability for anything. There was no hot water, tv doesnt work, wifi doesnt work no access to pool and breakfast again was delayed by 1.5hours! Very worst experience total waste of money. Could have easily got a better stay for the amount we paid

Couple • India • Jun 2026

Awesome stay

Family • India • Jun 2026

There was no hot water or geyser in the washrooms, which was very disappointing as basic facilities were missing in this resort. It felt like a total waste of money with terrible service, especially considering the high prices they charge. The pool was unclean, and they neither changed nor cleaned the water. Our family vacation was spoiled, and they refused to offer any refund or compensation.

It was shocking to find no hot water in the washroom after a long day of driving and trekking. The reception staff said they couldn't inform us because they didn't have our contact details and falsely claimed it was listed (it wasn't mentioned on MMT or Agoda). They charged us double the price shown on other platforms (I have screenshots from Google Maps). There was no staff to help with alternative hot water options, and they told us to use the kettle, explaining they lacked the license for geysers due to power rating issues. They even refused to provide a heating coil for warm water. The washrooms had no tissue paper or handwash, and the exhaust wasn't working. Basic items like spoons were missing in the dining area, which was unhygienic (I can share photos if needed). We couldn't use the swimming pool because the water was green (photos shared with MMT customer care), which disappointed the kids and left me feeling helpless and embarrassed. MMT customer care rep Prachi couldn't offer an alternative property and falsely said a supervisor would call within half an hour, but no call came even after an hour. I contacted them again and had to guide rep Surbi on how to reach the property; she checked with hotel staff and repeated their statements, saying they must follow the property's decision since it was a non-refundable booking (which was not true). She promised to get back after contacting a supervisor but never did. Another rep, Sutaj, later asked for pool pictures, which I sent, but no resolution followed. I spoke to Girish from MMT customer care, who became agitated as I explained the issue again and offered only Rs. 2000 compensation, which I refused, promising to consult his superior. On the morning of June 14, I tried contacting customer care; initially, no one answered, but on the second attempt, rep Priya assured me the issue would be resolved within 24 hours and sent an email confirmation. Room service refused morning tea and milk for the kids, using powdered milk instead, which the kids couldn't drink. We checked out after paying for dinner and water bottles, hoping for a resolution from MMT. It was shocking to see MMT close the issue via WhatsApp chat. I will have to take legal action if this is not resolved within the promised timeline.

Very disappointed with the hotel, pool, and service. If there is an emergency after 11pm, no staff are available on site. The pool is dirty and poorly maintained, filled with green water and waste debris. After using the pool, we got an infection and had to be hospitalized the next day. The bathroom lacks basic supplies like hand wash and shampoo. There are no activities or amenities offered.