Ratapani Jungle Lodge

It's a nice spot in the jungle, but I came during the rainy season when all activities were canceled. The stay was pleasant. The network connection was very weak. The food quality was better than average. The service was quite good.

1) When we arrived, there was no one at the gate; the guard was absent. He eventually showed up but appeared to be under the influence of alcohol. 2) It was very difficult to find someone to assist with our luggage and guide us to reception. My wife had to go down to find help. The check-in process was unpleasant. 3) The housekeeping in the room was poor, with towels that were dirty, stained, and torn. 4) The carpet in the room was filthy and stained. 5) The door mat was ripped, nearly shredded, and dirty. 6) The toilet behind the bar was the worst, lacking hand soap and being dirty and unpleasant. 7) Tea time by the waterfront was disappointing due to inattentive, rude, and discourteous staff.

Our experience at Ratapani Resort was unsatisfactory. The cleanliness was lacking, and the rooms were poorly maintained. Essential amenities like the geyser and fan were non-functional, leading to avoidable discomfort. The food quality was also subpar and failed to meet expectations. In general, I feel the resort does not provide good value for the price, and I would particularly advise against it for families with infants due to the inadequate cleanliness and basic services.

Sharing my thoughts on our recent family stay at Ratapani jungle lodge. We came with high hopes, but sadly, the experience was let down by various service and upkeep problems. The booking and safari arrangements felt very unprofessional. I spent a whole day trying to contact the safari coordinator, who ignored my calls. When he finally answered, he seemed indifferent, as if doing a favor. On the morning of our safari, he was completely unreachable, and no one was at reception to help. The property condition did not match the online pictures. We saw poor maintenance, with dust and broken sofas. Worse, the bathroom exhaust fan fell off when switched on, creating a safety hazard. The dining was also disappointing for the price. Service was slow, staff seemed uninterested, and the food was mediocre. The "breakfast basket" was missing the promised coffee. Although the property has potential and a nice pool, the poor upkeep and unprofessional staff spoiled our stay. I hope this feedback helps improve your service.

The hospitality and location are the highlights of this resort; it is well-developed with a beautiful atmosphere. Looking forward to visiting again soon.