Regenta Place Chandigarh Mohali

They don't even merit a single star. The staff was incredibly rude and unprofessional, showing no understanding of how to treat or communicate with customers. I ordered a pizza, and its quality was utterly terrible. Overall, it was a very disappointing experience, and I would definitely not suggest this hotel. It wasn't just about the pizza order. The pizza quality was poor, but the worse part was how your employees behaved. They acted as if they worked at a luxury hotel and we were not even worth listening to. They kept insisting, “We are a brand and this is how we take orders. This is our method.” They refused to hear anything customers had to say. You can even review the CCTV footage from the reception to see how the staff acted. They simply wouldn't admit they had served low-quality food. Their attitude was basically, “We are a brand, Regenta is a brand, so this is how we operate, and no one can give us negative feedback.” That was the most humiliating and disappointing aspect of the whole experience. I've stayed at many five-star and seven-star hotels, but I've never encountered such awful, rude, and unprofessional staff behavior. The way your employees treated a customer today was totally unacceptable.

Good

Couple • India • Sep 2026

The employees at this hotel are very impolite and lack professionalism. They evidently do not understand how to interact with or treat guests appropriately. I requested a pizza from the hotel, and the quality was very unsatisfactory. The pizza was badly made and had a horrible taste. In general, the experience was quite negative, particularly given how the staff treated the guests. The hotel administration really must improve both the customer service skills of its staff and the standard of its food. They are not worthy of even one star.

Nice and recommended. Staff is co-operative, location is Good and food taste is also good. Even they provided complementary to Khichdi and milk for my 3 year old daughter with as per your demand like less mirchi. we stayed only for 1 night.

Family • India • Aug 2026

My stay at this hotel was fantastic. Right from arrival, the staff greeted me warmly with professionalism. Checking in was smooth and quick. The room was clean, roomy, and very comfortable, equipped with all necessary amenities. The bed was soft and perfect for a restful sleep. The hotel is very clean overall, and the housekeeping staff does an excellent job. The food was tasty, fresh, and had a good selection to please various preferences. The location is convenient, close to attractions and transport. What stood out most was the excellent customer service; every employee was courteous, helpful, and always smiling. Their care and dedication to guest satisfaction made my visit special. I strongly recommend this hotel for anyone seeking comfort, cleanliness, friendly service, and great value. I will surely stay here again on my next trip. Many thanks to the whole team for making my stay so enjoyable!