Resort De' Alturas

light supply full night we can’t slept dirty hotel dirty bf also dirty service

Adv Prit •

Couple • India • May 2026

The hotel was very bad.

Adv •

Couple • India • May 2026

Excellent stay at Resort De Alturas! The rooms are beautiful, clean, and very comfortable. The service is top-class with polite and helpful staff. The location is peaceful and perfect for a relaxing getaway. Highly recommended! ’’’

The staff while pleasant enough only understand English when they want to only the reception staff have reasonable understanding of English,they refused to take payment by card telling me that nobody took payment with international bank card in goa (an out and out lie all the bars and restaurants we went to even the beach shacks took card payments)they would only take cash payment,the hotel hosted conferences of groups of Indian workmen who at times had to much to drink this while being a bit of a pain to us actually frightened the young indian girls who were stopping there so much that on two occasions asked if they could accompany us into the hotel as the felt vulnerable when there was drunken men in the hotel entrance way.The general cleanliness of the hotel is poor the towels/bed sheets all had stains on them even though they were change regularly,our room was cleaned daily and the floor mopped but they mopped the floor with dirty water (pointless)needless to say we would not stop at this hotel again

We were genuinely excited for our stay in Goa until we arrived at this so-called four-star hotel. Unfortunately, the experience was extremely disappointing and did not come close to the standards advertised online. The photos and descriptions provided are misleading and do not reflect the reality of the property.We had booked a double suite, but upon arrival the room had not even been cleaned after the previous guests. The bed sheets were in disarray, visibly dirty, and the room was unhygienic. In a rushed attempt to fix the situation, the cleaning staff did only a superficial clean, during which large amounts of dirt and trash were discovered. The room remained unacceptable, so we requested to be moved.We were then given two separate rooms, which were in equally poor condition. Both rooms were dirty, poorly maintained, and unhygienic. The bathrooms had strange stains, and the beds had clearly used sheets with visible marks and residue, showing they had not been replaced or properly cleaned. The floors were sticky and grimy, and despite multiple requests for cleaning, we observed that the same dirty, blackened mop water was being reused across multiple rooms.Due to the filthy conditions, I could not sleep that night. The bedding had crusty residue and felt extremely unhygienic. The following day, we discovered worms and termites under one of the beds. When we asked to be moved again, we encountered additional problems showers were not working properly and water leaked everywhere.To make matters worse, the breakfast buffet was extremely disappointing, with very limited options and watered-down milk.Overall, this stay was a nightmare. The poor hygiene, lack of maintenance, and misleading advertising ruined what was meant to be a relaxing trip. This hotel does not meet even basic standards of cleanliness, let alone four-star expectations, and I would not recommend it to anyone.