The Lake

Extremely Disappointing ExperienceThis is honestly one of the worst places I have ever stayed. I wouldn’t even consider calling this a hotel or resort.The road leading to the property is horrendous and extremely difficult to access. Our driver got stuck on a narrow road filled with heavy mud puddles, with thick trees blocking the way. He eventually had to reverse the vehicle for nearly 1 km back to the main road. What made the situation worse was that the staff did not warn our driver about the condition of the road and did not answer our repeated calls.After we finally managed to get back to the main road with the help of local villagers, the staff told us there was another, supposedly better route. Unfortunately, that route was also extremely difficult.After going through all of this, we reached the property hoping that at least the resort would make the effort worthwhile. Sadly, the problems had only just begun.The room was nowhere close to even a 1-star standard. It was dirty and poorly maintained. The bedsheets had visible stains, and the toilet bowl actually had worms inside. There were many other hygiene and maintenance issues that are difficult to describe in a review.We also contacted our travel agency, Thrive Trust Tour & Travels, regarding the situation. Unfortunately, the way the issue was handled by the manager, Akashdeep Virk, was extremely disappointing. His attitude came across as rude, dismissive and complacent. There was a complete lack of professionalism and, in my opinion, very poor customer service.Overall, this experience left us feeling cheated and extremely disappointed. We paid for a hotel/resort experience and received something that was completely unacceptable.I strongly advise future travellers to think twice before booking this property or using this travel agency.And if the management responds to this review with a lengthy explanation, I would strongly recommend that potential customers judge the situation based on the actual condition of the property and our experience, rather than simply accepting the management's response.

’ 1-Star Review ’ Please Think Twice Before BookingA frightening and completely unacceptable experience. I strongly discourage anyone from considering this property, especially during the rainy season. In my opinion, calling this place a ’resort’ is extremely misleading.We contacted the property when we were about three miles away because the road was badly flooded and we were afraid our small car could not safely cross. Despite clearly explaining the situation, the resort representative assured us it was okay to drive through the water. We followed that advice’and our car stalled in the flood.After repeated calls, someone from the resort finally tried to reach us on a scooter. He himself could not cross the flooded area and admitted it was impossible. Local residents also warned us not to continue because the road toward the property was muddy and vehicles could get stuck.Another family member attempted to reach the property separately. His rental car lost its license plate while crossing the floodwater, and he eventually turned back because his tires were beginning to get stuck in the mud.We were stranded for hours, from approximately 2 PM until almost 6 PM, trying unsuccessfully to find an SUV, Uber, or other transportation. Two members of our family are diabetic and had gone without lunch. After this ordeal, we had no choice but to abandon our reservation, pay for another hotel, and finally reached a room around 8 PM, exhausted and shaken.I understand that no hotel can control rain or flooding. What is unacceptable is encouraging guests to drive through floodwater when the safety of the route has not been verified’especially when the resort’s own representative subsequently could not cross it.We never reached the property, never checked in, and never used the room or any facilities.Based on our experience, I would strongly advise travelers to think very carefully before booking this property. Accessibility, road conditions, emergency assistance, and how guests are advised during severe weather should all be considered before this property is promoted as a ’resort.’For us, this was not a resort experience’period. It was one of the most frightening and stressful travel experiences our family has encountered. We are requesting a complete refund.

Pleasant atmosphere, wonderful scenery, and excellent service

The road to the resort is in very bad condition, which caused damage to my car. I would advise against booking this resort.

Ufff, this place and its view are very calming 😌