The Wind Munnar

Rating: 0/5 My experience at The Wind Munnar was extremely disappointing. We booked three Cliff Cottage (Deluxe) rooms for six adults for one night through Agoda, expecting a comfortable and hygienic stay in Munnar. Unfortunately, the actual experience was completely unacceptable, and I would not recommend this property based on our experience.1. Dirty, dark brown water in the bathroomsThe most concerning issue occurred the following morning when dark brown, dirty water came out of the bathroom washbasin pipes and shower. We could not even comfortably brush our teeth or take a bath. This raised serious concerns about the water quality and hygiene. We took photographs and videos as evidence and reported the issue to the caretaker, but no solution was provided.2. Serious electrical safety concernOne of the rooms had a loose, hanging switchboard near the bedside. We were especially worried because we were travelling with a three-year-old child. This is a serious safety concern that should be addressed before guests are allowed to occupy the room.3. Extremely poor lighting and faulty fansAll three rooms had very dim lighting, and the common areas, including the reception, were also poorly lit. The caretaker explained that the property had power supply and voltage issues. The fans were also not functioning properly because of these problems. The rooms were uncomfortable, and the poor lighting made it difficult to inspect the cleanliness of the bedsheets and blankets.4. No hot waterThere was no hot water available in the bathrooms, and no geyser or adequate water-heating facility was provided. Considering Munnar's cold weather, this was a major inconvenience.5. Dinner was not delivered on timeWe booked dinner for all six adults, expecting the property to provide the advertised restaurant service. However, we were told that the food would be brought from an outside restaurant located approximately 3–4 km away. Despite placing the dinner order at around 6:30 PM, the food had still not arrived by almost 8:00 PM.6. Poor cleanliness and maintenanceThe rooms and balconies were dirty and poorly maintained. The balconies had not been properly cleaned, and the paintwork was in poor condition. Given the poor lighting, we were also unable to confidently verify the cleanliness of the bedsheets and blankets.7. Basic amenities were missingThere was no electric kettle, tea or coffee-making facility, or towels and bathroom supplies available when we arrived. We had to request towels and bathroom essentials multiple times before they were eventually provided.8. No dedicated parkingThere was no private or dedicated parking facility. We had to park our car on the roadside next to the property, and the caretaker informed us that guests generally park there.9. Poor response from managementWe contacted the property owner and raised our concerns, but we did not receive a satisfactory response or any effective resolution. The caretaker also stated that these were the facilities currently available and that the issues could not be addressed. When we reported the dirty brown water, the caretaker advised us to contact the owner instead of resolving the issue.Overall experienceThe combination of dirty bathroom water, electrical safety concerns, inadequate lighting, non-functioning fans, lack of hot water, poor cleanliness, missing amenities, and failure to deliver the booked dinner made this an extremely disappointing experience.We paid for three rooms expecting the basic standards of cleanliness, safety, and comfort. Instead, even basic personal hygiene became a concern because of the discoloured water.I strongly advise prospective guests to verify the current condition of the property, water supply, electrical facilities, hot water availability, cleanliness, and restaurant arrangements before booking.I have photographs and videos documenting some of the issues experienced during our stay. Based on our experien

ixigoer •

Family • India • Oct 2026

Rooms were very spacious and it had good view. There's no hot water, bad service. If u want to spend some quality time it's not for you. Only worth the money if ur goal is only to sleep. Don't book this thinking this might be an experience stay.

ixigoer •

Couple • India • Oct 2026

The place and other facilities are ok. Value for money. Compared to other stats, it's more affordable. Climate and stay are good. The Main disadvantage is the property location and the road to the location. Only an experienced driver can reach and return to that road. Two wheeler can easily travel, but if you are going with a 4 wheeler it will be difficult to a normal driver who can only through city traffic and normal roads. The road is narrow, that's ok, but the inclination is terrible. When it comes to a two line traffic while driving is difficult. Localities can easily go through. Don't recommend if your vehicle condition is just ok, a perfect vehicle with good presence of mind is compulsory.

ixigoer •

Couple • India • Oct 2026

The room was decent. However, the location, food, and service were lacking. There were no toiletries, the fan didn't work, no towels were provided, and there was no hot water.

Very bad service

ixigoer •

Couple • India • Sep 2026