Vivaana Culture Hotel

Disappointing & Disrespectful Experience at Vivaana ’ Poor Communication for Outside GuestsWe recently visited Vivaana Culture Hotel after reading several positive reviews and learning about the awards the property has received. Based on that, we were looking forward to a pleasant dining experience at their restaurant.Upon arrival, the guard courteously assisted us with parking. We then walked to the reception, where 2’3 staff members informed us that the restaurant was on the ground floor. My wife is pregnant, but we still made the effort to walk down as guided.We were seated at a table around 7’8 PM. At the time, there was only one other couple dining. Despite the temperature being around 35??C, when my wife requested that a fan be turned on, the staff member responded that only one fan was available’even though we could clearly see multiple fans in the space.What was more disappointing was the sudden and rude response that followed: we were told that ’outsiders are not allowed,’ in a very disrespectful tone. This was surprising and upsetting, especially since no such information was shared at the entrance or reception when we arrived.If outside guests are not permitted, it should be clearly communicated upfront’either at the entrance or by the reception staff’so guests are not inconvenienced or made to feel unwelcome after being seated.This feedback is especially for the owner: if you were visiting a place with your wife and faced a similar situation, how would you feel?The property may be beautiful and award-winning, but hospitality is ultimately defined by how guests are treated’and unfortunately, this experience fell far short of expectations.

My husband and I recently went to Vivaana Culture Hotel after hearing great things about it and its awards. We were excited for a peaceful and enjoyable dinner. Upon arrival, the guard kindly helped with parking, and at reception, we were told the restaurant was on the ground floor. Although I am pregnant, we walked down as directed. We were seated around 7–8 PM, with only one other couple dining. It was quite hot (about 35°C), so I politely asked if a fan could be turned on. The staff said there was only one fan, even though I saw more. What made me uncomfortable was what happened next. Instead of helping, I was rudely told that "outsiders are not allowed." This surprised me since no one mentioned this at the entrance or reception. It felt disrespectful to be seated first and then spoken to like that. If outside guests aren't allowed, it should be clearly communicated beforehand to avoid such situations. Being in a sensitive stage of life, I expected basic kindness and understanding, but sadly, that was missing. A place can be beautiful and awarded, but true hospitality shows in how guests are treated, and this experience left me disappointed.

We recently went to Vivaana Culture Hotel after seeing many good reviews and hearing about its awards. We were excited to enjoy a nice meal at their restaurant. When we arrived, the guard kindly helped us park. At reception, a few staff told us the restaurant was on the ground floor. Even though my wife is pregnant, we walked down as directed. We sat down around 7–8 PM, and there was only one other couple dining. It was about 35°C, and when my wife asked for a fan, the staff said only one fan was available, though we saw several fans in the area. Then, unexpectedly and rudely, we were told that "outsiders are not allowed," in a disrespectful way. This was shocking and upsetting since no one mentioned this rule when we arrived. If outside guests aren't allowed, this should be clearly stated at the entrance or by reception to avoid inconvenience or making guests feel unwelcome after being seated. This message is especially for the owner: if you were visiting with your wife and experienced this, how would you feel? The hotel may be beautiful and award-winning, but true hospitality depends on how guests are treated, and sadly, this experience was very disappointing.

We visited for my cousin's wedding. The location is somewhat away from the main highway and there isn't much nearby. The property is well kept with many scenic spots, and the restaurant served excellent and refreshing food, especially the Rajasthani dishes.

Good