WelcomHeritage Ashdale

As the name implies, this is a Heritage property, and the management has preserved enough features to maintain that authentic feel during your stay. The service is outstanding, and I have no complaints. Mr. Mohan in the dining area is attentive to every detail and went out of his way to prepare meals for my one-year-old son. The hotel was not very busy when we visited, so it was quiet and peaceful, just as we wanted. The hotel is located a bit away from Nainital's main center, which is actually a positive, yet still within walking distance. The only aspect that could be improved is renovating the rooms.

Welcomheritage Ashdale is situated about 1.25 km from Nainital's Mall Road. My stay there was acceptable overall. Positives include spacious and nicely decorated rooms, and the presence of an EV charger is a notable benefit. On the downside, the hotel lacks an elevator, which could be difficult for elderly or disabled guests. The reception and restaurant staff need better hospitality training, as their service doesn't match the price point. The buffet had a limited variety and the food was quite bland, so I recommend booking without breakfast. Parking in Nainital is tough; although the hotel has its own lot, there is no valet or key system, so guests might have to move their cars unexpectedly. Also, despite notifying the hotel the night before about our early checkout, we faced water supply problems in our bathroom that morning. Even though it's rated 4 stars, I feel there is significant room for improvement, especially given the high cost and lack of basic amenities.

Excellent! The location is great and it has a unique historic atmosphere.

Rooms: ’’’’’ (2/5)Cleanliness: ’’’’’ (1/5)Hospitality & Service: ’’’’’ (1/5)Staff Behaviour: ’’’’’ (1/5)Security: ’’’’’ (1/5)Breakfast Service: ’’’’’ (2/5)Family & Kids Friendliness: ’’’’’ (1/5)Value for Money: ’’’’’ (1/5)I had high expectations from ITC WelcomHeritage Nainital, but my stay was extremely disappointing and nowhere close to the standards expected from the ITC brand.The experience started on a poor note. When we checked into our room, it was not properly cleaned. We immediately informed the staff and requested housekeeping, but no action was taken, and the room remained in the same condition.There is no valet parking, no shuttle service, and no proper guidance for guests regarding local sightseeing or transportation. These are basic services one expects from a premium hotel.The manager at the reception lacked basic hospitality etiquette. He was mostly sitting on his chair, busy on phone calls, and appeared uninterested in attending to guests. There was no visible supervision or control over the staff.We left for Kainchi Dham at around 4:30 AM, and to our surprise, there was no one at the reception. We had to open the main entrance ourselves, and there was no security guard at the main gate, raising serious concerns about guest safety and security.The breakfast service was poorly managed. Only one staff member was handling the entire dining area, resulting in slow service. We had to repeatedly remind the staff to refill food items and attend to basic requests.Although the hotel has an activity room, it looked like it had not been maintained or used for a long time. The room felt stuffy and poorly ventilated, and even the carrom board was covered in dust. It was not a place where families or children would want to spend time.The property is not kids-friendly despite advertising recreational facilities. The lack of maintenance and attention to guest experience was evident throughout our stay.Overall, the service, cleanliness, management, amenities, and security were far below expectations. Instead of feeling like a premium ITC WelcomHeritage property, the experience felt more like staying in an average guesthouse. I hope the management takes this feedback seriously and works on improving housekeeping, hospitality, guest services, maintenance, and security to match the reputation of the ITC brand.

I had high hopes for ITC WelcomHeritage Nainital, but my stay was very disappointing and did not meet the standards I expected from the ITC brand. The experience began badly when we checked into a room that was not properly cleaned. We informed the staff and asked for housekeeping, but nothing was done and the room stayed the same. There is no valet parking, shuttle service, or clear guidance for guests about local sightseeing or transport, which are basic services expected from a premium hotel. The reception manager showed poor hospitality, mostly sitting on his chair, busy on phone calls, and seemed uninterested in helping guests. There was no visible supervision or control over the staff. When we left for Kainchi Dham around 4:30 AM, no one was at reception. We had to open the main entrance ourselves, and no security guard was at the main gate, which raised serious safety concerns. Breakfast service was badly managed with only one staff member handling the entire dining area, causing slow service. We had to remind the staff multiple times to refill food and attend to simple requests. The activity room looked neglected and unused for a long time, feeling stuffy and poorly ventilated, with the carrom board covered in dust. It was not a place suitable for families or children. Despite advertising recreational facilities, the hotel is not kid-friendly. The lack of maintenance and care for guest experience was clear throughout our stay. Overall, service, cleanliness, management, amenities, and security were well below expectations. Instead of feeling like a premium ITC WelcomHeritage hotel, it felt more like an average guesthouse. I hope management takes this feedback seriously and improves housekeeping, hospitality, guest services, maintenance, and security to live up to the ITC brand's reputation.