Hotel City Point

We had an absolutely wonderful experience at the Hotel and must say that the food was delicious. A special mention must go to Jyoti and Aditi, who were exceptional throughout our stay.They looked after us across breakfast, lunch and dinner with so much warmth, patience and genuine care. What really stood out was how attentive they were to every member of our family, making sure everyone was comfortable and well taken care of ’ including our little one.Their service was thoughtful, personal and consistently excellent and they went above and beyond to make our dining experiences enjoyable. It’s people like Jyoti and Aditi who truly make a hotel stay memorable.Brilliant service, wonderful hospitality and a huge thank you to both of them! They are a real asset to the hotel and deserve every bit of appreciation.

I stayed with my family and it turned out to be one of my worst experiences. The service was terrible and the staff showed very unprofessional behavior; they seemed indifferent to any compliments and deliberately ignored them. Even worse, I overheard them gossiping about my complaint, showing no intention to resolve it, especially since I was the only guest that day. On the positive side, the location is good. My advice is to pick another hotel for the same price and better experience.

My husband stayed in this hotel a few ago and was insisting that we should stay here whenever we visit Shirdi again. We checked in and the check in process was very smooth. Staff at the reception area were very friendly and polite. Rooms are very clean and neat. There is devotional music playing the whole day which creates such a positive environment. The manager was very pleasant and helpful throughout the journey. The buffet is available for a very reasonable rate and the variety is great. The activities are very nice and kept the kids busy the whole time. The swimming pool is very clean. The drop and pick up service to the temple is very helpful. The bathroom amenities is very good. Water bottles were given 1-2 times a day. In the night housekeeping came and made the soda cum bed for the kids to sleep in. The room service staff are honestly so humble. The high tea was so nice and food and quantity was very good. The breakfast spread is very huge and food is very tasty along with great service. The only one suggestion is to please try and introduce thalis for lunch because food is very tasty and we didn't like going out of the hotel to eat a thali. Thank you once again to everyone in this hotel for being so accomodative and friendly to us ,’?

My stay at Temple Tree Hotel ,Shirdi was pleasant.The hotel is located in a peaceful area away from the bustle, making it a relaxing place to unwind after visiting the temple. The staff were polite, courteous, and accommodating enough to allow me a one-hour late checkout, which I truly appreciated.However, there are a couple of areas that need significant improvement. The shower pressure in the bathroom was very poor. Installing pressure pumps would make a big difference to the guest experience.The biggest disappointment was the shuttle service. After requesting a pickup, I had to wait nearly an hour. When the vehicle finally arrived, guests were packed in like sardines. As someone recovering from a fracture, I found this especially difficult. Despite explaining my situation to the pickup driver, I was rudely ushered into the rearmost seat. The driver's attitude was discourteous and lacking in empathy, which left a very poor impression.With better shuttle management and improved water pressure, this hotel would offer a much more enjoyable stay.

Our recent stay at Temple Tree Hotel, Shirdi, was disappointing, as several operational and infrastructure-related shortcomings affected our overall experience.One of the biggest concerns was the lack of communication from the hotel. We were never informed about the complimentary high tea, which meant we completely missed a benefit included with our stay. Attention to detail inside the room was also lacking. Only one hand towel was provided for two guests, and the bathroom design was not particularly comfortable due to the small commode opening.The hotel's infrastructure also needs improvement. With only two small elevators serving the entire property, long waits were common, especially during peak hours. The breakfast area became extremely crowded, making the dining experience hectic and less enjoyable.The food quality was generally average and fell short of expectations. However, one item stood out’the jowar roti was excellent, freshly prepared, and among the best we have had.Another significant issue was the frequent power outages during our stay, which caused considerable inconvenience and detracted from the comfort expected of a hotel in this category.Temple Tree Hotel serves its purpose as a convenient base for pilgrims visiting Shirdi, but there is substantial room for improvement. Better communication with guests, upgraded infrastructure, improved food quality, and a more reliable power supply would significantly enhance the overall guest experience.