Hotel Sai Gurusthan

Rooms were in excellent condition and service is perfect. This place is only 2 minutes walk from the sacred temple.

The rooms were in great shape and the service was flawless. It's just a 2-minute walk to the sacred temple.

Responding to the owner's reply on my review:I don't know why you think that paying for a few extra water bottles or tea made us give you 1 star review? Do not misrepresent the reason for our review and misguide people.The main concern was the additional charge for staying a few minutes past checkout time, despite the entire floor being empty. Our brief delay was due to unavoidable circumstances, and we were not informed beforehand that such strict charges would apply.Additionally, when we tried to understand the charges, the reception staff’s tone was rude and dismissive rather than helpful.We believe hospitality is not just about policies, but also about how guests are treated during conversations as wellPS: Your response here 'mirrors' the 'dismissive' attitude we encountered at reception.

Replying to the owner's comment on my review: I don't understand why you think our 1-star rating was because of paying extra for water bottles or tea. Please don't distort the reason for our review or mislead others. Our main issue was the extra fee for staying a few minutes past checkout, even though the whole floor was empty. Our slight delay was unavoidable, and we were not told beforehand about such strict charges. Also, when we asked about the fees, the reception staff spoke to us rudely and dismissively instead of helping. We feel hospitality is not only about rules but also about how guests are treated in conversations. PS: Your reply here reflects the same dismissive attitude we experienced at reception.

The hotel staff's service was very poor. The receptionist was rude and arrogant. They charged us for every little thing the hotel offered, even the bare minimum. I definitely would not recommend this place. After the owner's reply: I don't understand why you think charging for a few extra water bottles or tea is the reason for our 1-star review? Please don't misrepresent our review or mislead others. Our main issue was being charged for staying a few minutes past checkout, even though the whole floor was empty. Our short delay was unavoidable, and we weren't told in advance about such strict fees. Also, when we asked about the charges, the receptionist was rude and dismissive instead of helpful. We feel hospitality is not just about rules but also about how guests are treated in conversation. PS: Your reply here reflects the same dismissive attitude we faced at reception.