Hotel Grandeur

My experience at this hotel was extremely disappointing and poorly managed. I had confirmed bookings for two Deluxe rooms, reserved well in advance. However, upon arrival, the manager informed us that no rooms were available and bluntly suggested that we cancel the booking and take a refund. Being told to cancel after arriving at the property is completely unacceptable and reflects serious mismanagement of reservations.There was no prior communication, no apology initially, and no immediate effort to resolve the situation. Only after escalating the issue some action was taken. We were eventually given one Family Deluxe room instead of the two Deluxe rooms we had paid for, which was not an adequate solution for our group.This experience caused unnecessary stress and inconvenience. Proper reservation management and customer service are fundamental in the hospitality industry, and unfortunately, this hotel failed on both counts. I would strongly recommend to avoid booking this hotel or atleast confirm your booking multiple time so that you don’t run into the same issue as I did.

Pathetic conditions of hotel services, there have lots of scam facing by guest specaily about bills not provided from hotel reception and receptionist says laundry services is from outsource and they have not authority to provide any bills.dangerous zone never recommended of this hotel., they're providing pathetic rooms/environment/breakfast to gusts which is unhygienic. Horrible stay .

We have booked deluxe room for stay but on first day they provided us standard room again on next they shifted to the larger room nothing more than standard just area increased but other facilities like washroom fixtures, hygiene, odour etc same. Need to verify the rating.

Harshad Kadam •

Couple • India • Dec 2025

The bathtooms did not provide hot-water when required. My bathroom was even lacking a mirror there. Besides the room should provide a chair to sit; one cannot be on bed all the time. If you are staying for more than 01 day, on the subsequent days they will barely ask you for room-service/cleaning.Although the remaining ammenities they had provided were good.

Arriving in the late evening after a long flight, only to find probably the worst hotel I’ve ever stayed in. The pictures on line must have been taken at least 20 years ago. The room was a wreck, toilet seat filthy and not even fixed to the toilet. No toilet paper, and the whole place was in a dilapidated state. The staff had taken a course in surly and sour customer diss-service. They wanted to supply the breakfast to our room. I don’t think that even the rats would eat there. We left with having breakfast and were happy to leave. To improve the hotel, and I struggle to classify it as a hotel, they could demolish it and erect a tent. As an aside, with my wife and I booked into the room only one very grubby towel as supplied. The shower room was filthy with mould and detritus a the floor. Please don’t stay here.