Hotel Maxsun, Gwalior

Cleanliness - 0%, Parking - 0%, Staff - Not resposive, giving replies like if you want to stay just stay otherwise leave. Its better to stay in local lodge or dharmshala compare to this.

Solo Traveller • India • Oct 2025

’The room was dirty, there was absolutely no cleanliness. The food seemed stale. The strangest part was that the hotel staff themselves were asking guests to post good reviews. It looks like most of the positive reviews were put up by them.’

I had a very disappointing experience at this hotel. The service was extremely poor and unprofessional ’ staff were rude and unhelpful, making the stay uncomfortable. The food was another huge letdown: it lacked quality, taste, and freshness, nowhere near what one would expect from a hotel of this standard. Overall, the behavior, hospitality, and basic standards of service were unacceptable. I would not recommend this hotel to anyone looking for a pleasant and comfortable stay.

I visited Hotel Maxsun on 28th September and was shocked to be served food that was clearly past its expiry date/spoiled food . When I raised the issue, the staff failed to provide any proper explanation or corrective action.Serving expired food is a serious violation of food safety laws under FSSAI and is a punishable offense. This is not just poor service ’ it is a health hazard and a crime.Unless the matter is resolved with a full refund, written apology, and immediate corrective measures, I will be filing a formal complaint with FSSAI and the consumer forum.Guests expect safe and hygienic food ’ Hotel Maxsun has completely failed in this responsibility.

I had high hopes for my stay , but unfortunately, the experience was far from pleasant. The staff was incredibly unprofessional and unhelpful ’ they seemed disinterested in assisting guests. When I approached the front desk for help with a simple request, I was met with dismissive attitudes and no sense of urgency.The room was not properly cleaned, with visible dust on the furniture and stains on the bedding. I expected a much higher level of cleanliness for the price we paid.The food at the hotel was another letdown. The breakfast buffet had a very limited selection, and what was available was cold and bland. The quality was far below what you'd expect from a hotel of this caliber. I had to resort to eating out for every meal, which is not what I planned for during my stay.Overall, my experienc was disappointing. I won’t be returning and certainly wouldn’t recommend it to others.