Goroomgo Maxsun Gwalior

My experience at this hotel was extremely disappointing. In the morning, I requested a dental kit, but the receptionist seemed completely unaware of it. As a result, I had to go to the market and buy one myself.When I returned, the room lock malfunctioned, leaving me stranded outside my room for nearly two hours. I had booked a suite and paid extra for it, but the bathtub drain was leaking and the flush was not working properly.I also called housekeeping five times for soap and shampoo, but received no assistance. Eventually, I had to purchase those items from the market as well. During checkout, I informed the receptionist about all these issues, but he simply listened without offering any response, apology, or resolution.Overall, the service and maintenance were far below expectations, and I would not recommend this hotel.

My stay at this hotel was very disappointing. In the morning, I asked for a dental kit, but the receptionist acted like they had no idea about it. So, I had to buy one myself from the market. When I got back, the lock on my room was broken, and I was stuck outside for almost two hours. I had paid extra for a suite, but the bathtub drain was leaking and the toilet flush was faulty. I called housekeeping five times to get soap and shampoo, but no one helped me. I ended up buying those from the market too. At checkout, I told the receptionist about all these problems, but he just listened and didn’t say sorry or try to fix anything. Overall, the service and upkeep were very poor, and I wouldn’t suggest staying here.

First of all when we reached there, no proper parking space. It's very tight street.When we entered in room, it's totally opposite what shown in the pictures, no intercom to connect with reception.No, towel, no soap nothing available in the room.When we checked out in the morning, our car was stuck from all the sides, when I asked hotel to remove those cars, they even didn't know who cars were there. They were asking one another to check in the guest rooms who cars are there.Pathetic situation was there. Then I called their MD Mr. Rakshit Gupta, nothing happened even after that.I will never recommend this hotel for genuine people. I went for a official meeting and reached 45 minutes late just due to parking issue. It took approx. 1 hour to remove cars parked around our cars.I request everyone whomsoever is planning to stay in this hotel.. don't ever go. Rest up to you.Maha Bakvas hotel, maha Bakvas staff, maha Bakvas rooms and other facilities.

ixigoer •

Business • India • May 2026

Pleasant

Nice hotel