Hotel Palacio,Khanapara

Nice spot

Reception service was poor and understaffed, with rude behavior. Check-in was delayed! However, other hotel staff were friendly and helpful.

The banquet team was amazing, very friendly, and ensured the event went off without a hitch. THEY WERE EXCELLENT

I stayed at Hotel Palacio in Guwahati to meet some high school friends I hadn't seen in a long time. While the hotel had a good location and comfortable rooms, and the waiters and room-service staff were polite and helpful, my experience with one receptionist was very disappointing. This young man at the front desk was rude and unprofessional multiple times. Once, when I accidentally locked myself out and gave him the wrong first digit of my room number, he responded sarcastically and condescendingly, making me feel very uncomfortable despite my polite request for help. On checkout day, even though I called 30 minutes early to have my bill ready because of a flight, I had to wait 45 minutes, and when I explained my urgency, the receptionist became visibly annoyed instead of assisting. As a foreigner, I didn't expect special treatment but did expect basic courtesy and professionalism, which was lacking. This unpleasant interaction overshadowed an otherwise pleasant visit with friends. I want to stress that my criticism is only about this one staff member; the rest of the hotel staff were courteous and professional. Due to this experience, I informed those who arranged my stay and chose to stay at the Taj for my next visit, valuing basic respect and professionalism over cost. A hotel may have good rooms and location, but the front desk sets the tone, and sadly, this receptionist's attitude did not meet the hospitality standards I expect.

Well located. Good rooms. Elegant restaurant .breakfast spread is great

Couple • India • Sep 2026