Hotel Purva M.G. Road

I had a very disappointing experience with Hotel Purva. When my mother called to inquire about room availability, the staff spoke to her in an extremely rude and disrespectful manner. Later, when I called to address the issue, the situation became even worse’the person on the phone used abusive language and showed a complete lack of professionalism.Such behavior towards customers is completely unacceptable and reflects very poorly on the management of this hotel. Basic courtesy and respect should be the minimum standard in the hospitality industry.I would strongly advise others to think twice before considering this place, as customer service here is seriously lacking.

We stayed at this hotel on **6’7 March** in **Room 206**, and unfortunately it was a very disappointing and unsafe experience.Although the room looked clean initially, during the night the flush and basin water stopped working completely. We informed reception and a caretaker came, but he gave random explanations and asked us to wait. The issue was never properly fixed. The manager offered another room, but since it was already very late and we were tired, we had no option but to adjust.The next morning, hot water was also not available. The caretaker asked us to use a different room’s washroom. While using that washroom, the **bathroom door suddenly got locked from inside even though I hadn’t locked it**. I started shouting for help and opened a small upper window to call out.I clearly saw a man downstairs, who I believe was the manager, and shouted ’help’ multiple times. Shockingly, he did nothing’he didn’t come, didn’t check, and didn’t even inform anyone.Eventually, my friends realized something was wrong and had to break the door to get me out. When they later confronted the manager, he casually said ’Yes, one girl was shouting.’The fact that he heard someone asking for help and still did absolutely nothing is extremely concerning.This experience showed a complete lack of responsibility, safety awareness, and basic customer care. Please think twice before staying here, because when you actually need help, the management may not respond at all.

The ambience and hygiene of the hotel were extremely disappointing. To begin with, the reception staff was not even aware of our booking. After some confusion, we were allotted rooms that were clearly not cleaned. The floors had visible dust, the furniture was dusty, and the rooms had not been properly swept. The toilets and bathrooms were also unhygienic. Although the rooms had AC units, none of them were functioning.When we requested the staff to clean the rooms, the work was done very superficially. I checked multiple rooms hoping to shift my senior citizen parents to a better one, but all the rooms were in a similar condition. I ended up wasting half a day trying to find a better room, but the staff remained uncooperative throughout.Overall, the hotel’s maintenance was extremely poor. Both the owners and the staff seemed unconcerned and displayed a very careless attitude. The stay was certainly not value for money, and I would not recommend this hotel to anyone.A small suggestion for people planning a stay in Indore: if you are paying for accommodation during your vacation, make sure it is worth it. After a long day of travel and sightseeing, everyone deserves to return to a comfortable and clean place. Do not compromise on your stay.

Other than the location, this is a shitty hotel. The staff is very unprofessional. One of them entered my rooms asking if I want to place order for starters or any other food. Smell of smoking evident in the room. NO PARKING available. I parked my car 50 mts away from the hotel where the hotel staff asked me to. And over night, someone had purposly damaged my car, pulled out the front number plate.

Manager who sits in the recipient is very rude , he don't have any manner how to talk to their guests. If you ever booked this hotel, before checking in take a quotation in written format check-in time with date and check-out date with time . At the time of booking they do commitments but after you check in they just told ,you have misunderstood the things you need to check-out or pay more .Be careful during the booking process with the hotel management.