Hotel Riviera

Hotel looks good! Room is nice! Staff is friendly !Slightly costly! We paid around 4500 per 5 people per day stayed for 2 days!They don't have food service or when we were there! Chai was not good 80rs per one!Located very nearby dal lake but at the last gates! Better to e peaceful but if want vibe not the best place it's away from dal gate takes 60 minutes cross traffic and reach other end!

Rating: 2/5Our two-day stay at Riviera Hotel, Srinagar was disappointing and uncomfortable. The hotel has a decent location, but the overall experience was badly affected by poor room readiness, weak hospitality, hygiene concerns and poor maintenance.The first impression itself was negative. Our check-in was delayed by around 1.5 hours even after informing the hotel in advance. The rooms were not ready or properly cleaned, and the explanation given was that the previous guests had not checked out on time. As a guest, this should not become our problem, especially when the hotel was already informed about our arrival.One of the rooms had a bad smell, which was not properly fixed. Another allotted room seemed to have pigeon ingress or movement on the roof. There was continuous noise of pigeons jumping or moving above the room, which was extremely irritating and clearly reflected the poor maintenance of the property.The rooms generally looked old, poorly maintained and badly managed. There were repeated issues with hot water, and the problem was only semi-resolved after multiple follow-ups and excuses.Hospitality was also below expectations. The owner, Mr. Juber, came across as sarcastic at times instead of being helpful or apologetic. The staff also seemed inadequate to manage the property properly. We noticed hygiene concerns as well. The janitor was seen around the kitchen/food serving area in the morning, which made us uncomfortable. Due to the condition of the kitchen and hygiene concerns, we decided to avoid breakfast there.The worst part was the bathroom plumbing. The waste pipe of the washbasin was left open on the bathroom floor instead of being connected to the drain pit. As a result, used water was flowing directly onto the bathroom floor. This was extremely unhygienic and unacceptable for any hotel.The location is decent, but nearby food options are limited. Overall, this is an old property in a good location but very poorly managed. Serious improvement is needed in cleanliness, maintenance, guest handling, staff management and hygiene.Stay experience: 6/10Food: 4/10Location: 6/10

Excellent stay with outstanding service!The room was very nice, clean, and comfortable. The service was excellent and made us feel at home. A special thanks to Altaf, who is a very kind, decent, and helpful person. His hospitality and dedication to guests are truly appreciated.We had a difficult situation when we arrived because one of us was suffering from severe shoulder pain. The hotel staff, especially Altaf, went above and beyond by accompanying us to the hospital and helping us throughout the process. Their care and support meant a lot to us during that time.The hotel provides a welcoming, home-like environment with exceptional room service. We are grateful for the kindness and professionalism shown by the entire team and would highly recommend this hotel to anyone looking for a comfortable and caring stay. ’’’’’

Altaf is a very nice and honest person of this hotel.He is handling total work related hotel.I am very glad with all staff of this hotel.

Here is a more attractive review with highlighted points:’’’’’ Highly Recommended!Hotel Riviera, Srinagar is an excellent choice for travelers looking for a comfortable stay in a budget-friendly range. The hotel enjoys a beautiful location with a peaceful ambience and pleasant surroundings*.’? Special appreciation to Mr. Meer Altaf, the care taker, who is extremely sincere, humble, hardworking, and very cooperative. His warm hospitality and dedication ensure that guests feel truly welcomed and well cared for.’ Great Location’ Peaceful Ambience’ Value for Money’ Clean and Comfortable Stay’ Outstanding Service by Mr. Meer AltafThe exceptional hospitality and personal attention make the experience memorable. Highly recommended for anyone visiting Srinagar and looking for quality accommodation at an affordable price.