Hotel Shiva Lake Mussoorie

All the photos taken are Ai , the rooms were smelling , not worth the money

Couple • India • Oct 2026

I booked a Premium AC Room expecting the room shown on the hotel’s website, but the actual experience was extremely disappointing and completely different from what was advertised.At the time of check-in, the room was not clean or properly maintained. The bathroom had leakage and was extremely dirty, the bed was very small despite being advertised as a king-size bed, and there were spiders roaming around the room. The walls and ceiling were also in very poor condition. Overall, the hotel is old and clearly not well maintained.What is even more disappointing is that the photos shown on the website do not match the actual rooms at all. The ratings and reviews also seem highly misleading and do not reflect the condition or experience we had. Based on my experience, I would seriously question the authenticity of the ratings and reviews displayed online.Do not trust the photos, ratings, or reviews blindly before booking this hotel. My actual experience was completely different from what was advertised.I would not recommend this hotel to anyone.

Group • India • Oct 2026

1/5 — Very Disappointing Experience. Definitely Not Recommended.We stayed at Hotel Shiva from 26 September 2026 to 27 September 2026. We were a group of 4 adults and one 2.5-year-old child and checked in at around 9:00 PM.From the moment we entered, the experience was disappointing. The rooms were not at all up to the standard shown in the pictures. Since we had arrived late at night, we were left with very little choice and had to accept the rooms.The weather was cold due to continuous rain, and our 2.5-year-old daughter was already suffering from fever. We requested a room heater at reception. Initially, they refused to provide one, and after repeated requests, they finally agreed—but demanded an additional 400 for it. We had already paid approximately 2,200 per room, so charging extra for such a basic requirement, particularly under these circumstances, felt completely unreasonable. If air conditioning is provided as part of a room during summer, why should heating during cold weather be treated as an expensive add-on?Unfortunately, the problems did not end there. The Wi-Fi was not working, the TV was not working, the room lacked proper arrangement of basic amenities such as a table and kettle, and there were serious electricity issues. Power was unavailable for several hours, yet the hotel made no meaningful effort to compensate for the lack of facilities or make our stay more comfortable.The food and coffee were also disappointing. What upset us the most was the behaviour of the kitchen staff. Since we checked in at 9 PM, naturally it took some time to settle down. At around 11 PM, I called the kitchen and requested just TWO tawa rotis for my small daughter. The staff simply refused and hung up the phone. We were not asking for an elaborate meal—just two rotis for a 2.5-year-old child. The way the request was handled showed a complete lack of hospitality and basic courtesy.When a hotel charges guests for accommodation, the minimum expectation is that the advertised facilities actually work and that guests are treated respectfully. Here, the room quality did not match the pictures, Wi-Fi and TV were unavailable, electricity was unreliable, basic amenities were inadequate, additional money was demanded for a heater, and the service attitude was extremely disappointing.There were several other issues as well, but these are enough to describe our overall experience.For our family, this was a completely unsatisfactory stay and a definite MINUS rating. Based on our experience, we would not recommend this hotel to families, particularly those travelling with small children.

Group • India • Oct 2026

Great location with fresh and tasty food, and friendly staff.

The location is great and the service is good. The hotel staff have good बिहेवियर.