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Zostel Mussoorie (Mall Road)

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Kulri, Picture Palace, The Mall Road, Mussoorie, Uttarakhand - 248179, 248179

Balcony/terrace
Exterior viewShared lounge/TV area
31+ Photos

Prime Location

Conveniently located near Mall Road, offering easy access to attractions.

Breathtaking Views

Rooms and common areas provide stunning views of the valley.

Friendly Staff

Staff is consistently praised for their helpful and friendly service.

Clean Rooms

Most reviews highlight the cleanliness of rooms and common areas.

At Zostel Mussoorie (Mall Road), exceptional service and top-notch amenities create a memorable experience for guests.Complimentary internet access is available in the hostel to ensure you stay connected during your visit.For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as luggage storage. Always look your best in your preferred attire with the laundromat and laundry service provided at Zostel Mussoorie (Mall Road). Desire to unwind? Make the most of your visit at Zostel Mussoorie (Mall Road) with accessible amenities such as daily housekeeping. Accommodations come equipped with all the conveniences required for a restful night's slumber.A selection of rooms at Zostel Mussoorie (Mall Road) come furnished with linen service to cater to your needs and comfort. A few accommodations at Zostel Mussoorie (Mall Road) also include unique design elements like a balcony or terrace. A number of rooms feature television for guest amusement and enjoyment. At Zostel Mussoorie (Mall Road), select bathrooms are equipped with toiletries to enhance your comfort during your stay. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it.Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices.

Popular Facilities

Internet services

Internet services

Restaurants

Restaurants

Daily housekeeping

Daily housekeeping

24*7 Security

24*7 Security

CCTV in common areas

CCTV in common areas

24*7 Front Desk

24*7 Front Desk

Standard Private Room (without balcony)
Recommended Deal

Standard Private Room (without balcony)

Free Cancellation

Parking

Book with ₹0

₹2,251

+ ₹306 taxes and fees, per night, per room

6.9

Good

•

752 reviews

89% positive reviews in last 3 months

Guest as saying

*Terrible experience at Zostel.*The kettle was absolutely stinking and horrible. The balcony chair had a broken arm with a rusty nail sticking out, which actually pierced our clothes. The bucket was also broken and leaked, causing all the limited hot water to spill out. The room was very average and tiny for the price we paid. We booked a Superior Deluxe room but the service was still very poor. To make things worse, the toiletries were completely mixed up.. there was lotion in the body wash bottle, conditioner in the hand wash, and shampoo in the conditioner bottle.Overall, definitely not worth the price. Very disappointing stay.

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Couple • India • Aug 2026

Very disappointing stay at Zostel Mussoorie.The property looks much better in the photos than it actually is. We booked a Deluxe Room, but it was nowhere close to what was advertised and definitely not worth the price. To make matters worse, the bedsheets and blankets were extremely unhygienic, with multiple visible stains.There was no drinking water provided in the room. Instead, we were given an empty bottle and had to refill it ourselves from a water cooler in the corridor, which felt more like a hostel than a premium stay.The biggest issue was the constant disturbance. Every night they hosted events around 10:30 PM. Even after we repeatedly declined, someone knocked on our door between 10:30 PM and midnight on all four nights of our stay.The most disturbing incident happened on our last night when I received 8–9 late-night calls (around 1–2 AM) from a drunk person from Mussoorie, which made us feel very unsafe.Overall, I would not recommend Zostel Mussoorie for couples or families. The experience did not justify the price, and we did not feel comfortable or safe.This version is concise, factual, and strong without sounding exaggerated, which generally makes a Google review more credible.

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Couple • India • Jul 2026

The property is good..and the views are great.. the staff is amazing and proactive.

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Couple • India • Jul 2026

Explore the Area

Kulri, Picture Palace, The Mall Road, Mussoorie, Uttarakhand - 248179, 248179

Around the property

    The Garrison Restobar

    0.2 km

    Chandok handicrafts

    0.21 km

    Classic Emporium

    0.27 km

    Hamers

    0.27 km

    Cambridge Book Depot

    0.27 km

    St. Marry Hospital Mussoorie

    0.28 km

    Picture Palace Bus Station

    0.37 km

    Periscope Point

    0.71 km

    Gun Hill

    0.74 km

    Mussoorie lake

    0.89 km

6.9

Good

752 Users

Guest Impressions

spotlight icon

Guests appreciate the vibrant atmosphere and community feel.

Many enjoyed the breathtaking views from the property.

Staff are noted for their friendliness and helpfulness.

Staff

7.1

Friendly and helpful staff enhance the guest experience.

Food

6.5

Good vegetarian options, but service can be slow.

Location

6.3

Conveniently located near attractions but requires a steep walk.

Cleanliness

6.2

Rooms are generally clean, but maintenance needs improvement.

Value for Money

6.0

Affordable rates for a scenic and social stay.

Room Comfort

5.3

Comfortable rooms with beautiful views, but some issues reported.

Total Reviews

All Reviews (10)
Couple (6)
Group (2)
Solo Traveller (2)

Terrible experience

3.2

*Terrible experience at Zostel.*The kettle was absolutely stinking and horrible. The balcony chair had a broken arm with a rusty nail sticking out, which actually pierced our clothes. The bucket was also broken and leaked, causing all the limited hot water to spill out. The room was very average and tiny for the price we paid. We booked a Superior Deluxe room but the service was still very poor. To make things worse, the toiletries were completely mixed up.. there was lotion in the body wash bottle, conditioner in the hand wash, and shampoo in the conditioner bottle.Overall, definitely not worth the price. Very disappointing stay.

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Couple • India • Aug 2026

Worst stay

2.0

Very disappointing stay at Zostel Mussoorie.The property looks much better in the photos than it actually is. We booked a Deluxe Room, but it was nowhere close to what was advertised and definitely not worth the price. To make matters worse, the bedsheets and blankets were extremely unhygienic, with multiple visible stains.There was no drinking water provided in the room. Instead, we were given an empty bottle and had to refill it ourselves from a water cooler in the corridor, which felt more like a hostel than a premium stay.The biggest issue was the constant disturbance. Every night they hosted events around 10:30 PM. Even after we repeatedly declined, someone knocked on our door between 10:30 PM and midnight on all four nights of our stay.The most disturbing incident happened on our last night when I received 8–9 late-night calls (around 1–2 AM) from a drunk person from Mussoorie, which made us feel very unsafe.Overall, I would not recommend Zostel Mussoorie for couples or families. The experience did not justify the price, and we did not feel comfortable or safe.This version is concise, factual, and strong without sounding exaggerated, which generally makes a Google review more credible.

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Couple • India • Jul 2026

Good stay

9.2

The property is good..and the views are great.. the staff is amazing and proactive.

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Couple • India • Jul 2026

Zostel mussorie mall road review

6.0

Staff is excellent and very helpful . Stay was very clean , location was okayish . Food was not that good. But overall great stay.

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Couple • India • Jul 2026

Great hospitality by Ravi, but rooms need maintenance

8.0

Stay dates: 28 – 30 Jun 2026Room type: Individual RoomThe Good:I am giving this stay a 4-star rating solely because of our host, Ravi. We had a really tough time reaching the property, but Ravi went completely out of his way to help and guide us. He was incredibly supportive, friendly, and had a wonderful gesture throughout our stay. The food was also decent enough.The Bad:The room itself unfortunately did not match the level of hospitality. The room was full of dampness, a few lights were not working, and a dirty bottle was left inside which we were expected to fill up ourselves—not what we expected after booking a private individual room.Overall Verdict:If it weren’t for Ravi's exceptional support, the rating would have been much lower. Everything else was decent, but the management seriously needs to look into room maintenance and basic cleanliness.

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Group • India • Jul 2026

Hotel Facilities

amenity
Access

24*7 Front Desk

Non-smoking rooms

Suitable for adults

amenity
Safety and security

24*7 Security

CCTV in common areas

Fire extinguisher

amenity
Room amenities

Daily housekeeping

Bedside socket

Board games/puzzles

Dustbins

Fan

First Aid kit

Ironing facilities

Linens

Marbled/tiled floor

Reading Light

amenity
Bathroom

Private bathroom

Shower

Toiletries

amenity
Transfers and transport

Onsite car parking

amenity
Internet access

Internet services

amenity
Food and drinks

Restaurants

Coffee Shop

amenity
Activities and sports

Game room

Billiards

On-Site Entertainment

amenity
Languages spoken

English

Hindi

amenity
Services and conveniences

Luggage Storage

Terrace

Self-Service Laundry

Library

Smoking Area

Free car parking

amenity
Safety and cleanliness

Cashless Payment Service

Common Area Disinfection (Daily)

Doctor/Nurse on Call

Safety Protocol-trained staff

First Aid kit

Hotel Policies

Check-in:

From: 1:00 PM

Check-out:

To: 10:00 AM

Children and extra beds

  • Minimum age of the guest is 18 year(s).
Other
  • Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Property Policies

  • Primary Guest should be 18+ years of age

Property Information

  • Number of rooms - 24
  • Number of restaurants - 1
  • Check-out from - 10:00
  • Check-in until - 13:00

Property Announcements

  • - Our standard check-in time is 01:00 PM and the standard check-out time is 10:00 AM. Early check-in and late check-out requests are subject to availability, and may also attract an additional fee at the property's discretion.- We strictly DO NOT allow a group of more than 8 people. In case of a group of 4 or more, you might be purposefully allotted different dorm rooms. Further, if the group behaviour is deemed unfit at the property, the Zostel Property Manager, upon subjective evaluation, retains the full right to take required action which may also result in an on-spot cancellation without refunds.- Children below 18 years of age are not permitted entry/stay at any of our hostels, with or without guardians. We do not recommend families.- We only accept a government ID as valid identification proof. No local IDs shall be accepted at the time of check-in.- Guests are not permitted to bring outsiders inside the hostel campus.- We believe in self-help and do not provide luggage assistance or room services.- Drugs and any substance abuse is strictly banned inside and around the property.- Consumption of alcohol is strictly prohibited within the property.- Right to admission reserved. - We have limited free parking at this property. Also, the road leading to the property is very steep, hence we advise you to park your vehicle at paid parking spots near Picture Palace. The parking spots are 200 mtr and 500 mtr from the property, and the cost varies depending on the car type. From 4:00 PM to 10:30 PM, no vehicles are allowed on the Mall Road. Parking is available only for private vehicles, which must arrive before 4 PM. (Rented vehicles aren't allowed on the Mall Road and must be parked in the paid parking nearby.) - Bringing or ordering non-vegetarian food is strictly prohibited within the property premises.
    We have limited free parking at this property. - The road leading to the property is accessible via approximately 100 meters of a stepped pathway, which includes one sharp turn. - We advise you to park your vehicle at paid parking spots near Picture Palace. The parking spots are 200 mtr and 500 mtr from the property, and cost varies subject to the car type. From 4:00 PM to 10:30 PM, no vehicles are allowed on the Mall Road. Parking is available only for private vehicles, which must arrive before 4 PM. (Rented vehicles aren't allowed on the Mall Road and must be parked in the paid parking nearby.) - All guests are advised to secure their belongings at all times. The property is not liable for any loss, theft, or damage to personal items. - We do not accept card payments, only UPI and cash are accepted. - Right to admission reserved. Note: Reach out to the property to reserve/check for a free parking spot on the day of arrival. Entry to Mall Road is closed for all vehicles from 4:30 PM to 10:30 PM. No rental vehicles are allowed on Mall Road. A note of caution: A driveway leading to the property has a steep downhill section that can be challenging for some guests to navigate. To avoid any accidents, inexperienced drivers and larger vehicles (7-seaters) are advised to avoid it.
    -From Delhi: (283 km; 6.5 hr): Drive to the Picture Palace toll gate. Take the second left if coming from Picture Palace bus stand side (Vegetable vendor's road), then drive on that road till the end and take a right you will arrive at Zostel Mussoorie.
    -Note: Travellers are advised to park on paid parking, which is 300 m from Zostel Mussoorie (Mall Road) because roads are narrow and steep. (600 INR a day for small cars and for SUVs 800 INR a day, valid until 10 am.) Prices are subjective and may change with the time of the year. Please ask for parking prices before parking your vehicle.
    -From Picture Palace Bus Stand: (450 m; 7 min): Walk to Picture Palace toll gate, then take the second left (by the vegetable vendors). Walk till the end of the road, then take a right, and you will reach Zostel Mussoorie (Mall Road).
    -From Dehradun ISBT: (38 km; 1.5 hr): Take a taxi directly to Zostel Mussoorie (Mall Road) for ~1800 INR.
    -Alternatively, you can take a bus directly to the Picture Palace bus stop at Mall Road for ~80 INR. From here, Walk till the end of the road, then take a right, and you will reach Zostel Mussoorie (Mall Road).
    -Also, you can take a shared cab to the Picture Palace bus stop at Mall Road for ~400-500 INR. From here, follow the above directions.
    -From Dehradun Railway Station: (35 km; 1.5 hr): Take a taxi straight to Zostel Mussoorie (Mall Road) for ~1600 INR.
    -Alternatively, you can take a bus to Picture Palace bus stand for ~80 INR and follow the above directions.
    -From Jolly Grant Airport: (61 km; 2 hr): Take a taxi directly to Zostel Mussoorie (Mall Road) for ~2600 INR.
    -Note: If you need more details, please contact the property.
    Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.

Frequently Asked Questions when booking Zostel Mussoorie (Mall Road)

What is the location of Zostel Mussoorie (Mall Road)?

Zostel Mussoorie (Mall Road) is located at Kulri, Picture Palace, The Mall Road, Mussoorie, Uttarakhand - 248179, 248179.

What is the check-in and check-out time at Zostel Mussoorie (Mall Road)?

The standard check-in time at Zostel Mussoorie (Mall Road) is 1:00 PM, and check-out is at 10:00 AM. Early check-in or late check-out may be available upon request, subject to availability and additional charges.

Can I modify my reservation?

Yes, you can modify your reservation by contacting our customer support or through your booking account. Please note that changes are subject to availability and may incur additional charges depending on the hotel's policy.

Is breakfast included in the room rate?

No, breakfast is not included in the room rate at Zostel Mussoorie (Mall Road).

What identification is required at check-in?

All guests must present a valid government-approved photo ID at check-in.

What is the cancellation policy?

Free cancellation is available for bookings at Zostel Mussoorie (Mall Road).
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