Jay Clarks Exotica, Nahan, Himachal Pradesh

Had a wonderful experience at the hotel, and a special thanks to Gourav from the service team. He was polite, attentive, and always ready to help with a smile. His prompt service and professional attitude made our stay even more comfortable. Truly appreciate his dedication. Highly recommended!

I am extremely disappointed with my experience at Jay Clarks Exotica.Due to a genuine medical emergency, I had to cancel my booking. The hotel's policy states that refund requests in medical emergency cases may be considered, so I submitted all the necessary details and requested an exception. Unfortunately, my request was not accommodated, and I did not receive any refund.What was even more disappointing was the lack of communication. Despite reaching out multiple times via WhatsApp and email, I either received no response or no meaningful resolution to my concerns.While I understand that every hotel has its own cancellation policies, I believe that genuine medical emergencies deserve compassionate consideration, especially when the policy itself mentions that such cases may be reviewed.Based on my experience, I found the customer support to be unhelpful during a difficult time. I would encourage future guests to carefully review the cancellation and refund policies and consider this experience before making a booking or payment.After this experience, I have lost confidence in the hotel's commitment to supporting guests during genuine emergencies. I will never choose to stay at Jay Clarks Exotica again, as I expected understanding and compassion during a difficult personal situation but did not receive it.I hope the hotel improves its customer service and handles genuine emergency situations with greater empathy in the future.

It was a great experience. Rooms were Food was great at Lila's restaurant.We were very well received by Ms. Urmila and Mr. Gaurav. The food was worth the money.Though the rooms are comfortable, we had to ask for services quite a few times. The reception was mostly prompt with the service.It is a great place to come rest and relax.The boating was also a great experience, especially the speed boat. Would strongly recommend one to try it.

Food was delicious in bake and lake we enjoyed the food alot . Also we apperciate the service served by one of the staff kakali she was very professional and she is very humble and kind she make our experience special we thank you to everyone for such hostile service .

The food is really good but the rooms are just too bad. The rooms are not properly cleaned and not managed.Very bad smell from bathroom specially. Very bad smell from swimming pool area. You have to go to reception through swimming pool area and the smell is very bad. Few staff members are rude . The location is good and the view is nice.