Kallada Regency

I am writing to formally express my disappointment regarding a very unpleasant experience my family recently had at your hotel, primarily involving a staff member named Benny.My mother and her sister’both senior citizens and frequent guests at your hotel’had stayed their and had clearly requested to reserve the room until a specific date. However, they were later asked to vacate earlier than agreed, with the explanation that such a date was never mentioned. This situation reflected poor handling of the reservation and a lack of accountability.What was most distressing was Benny’s behavior toward them. He spoke in a rude and dismissive manner, showed no courtesy toward elderly guests, and handled the matter in an extremely unprofessional way.To make matters worse, we later found availability at the same hotel through Booking.com and successfully made a reservation. Despite this, Benny again behaved rudely when contacted and proceeded to cancel the booking shortly afterward, which appeared unnecessary and highly inappropriate.Additionally, the room itself was not up to the expected standard. While this was disappointing, the conduct of the staff is what truly left us dissatisfied. Hospitality should be rooted in respect and professionalism, especially toward loyal guests.We hope management will take this matter seriously, investigate the incident, and ensure such behavior is not repeated in the future towards anyone.

Very rude behaviour from bar attendent (bald men).He is not willing to do his duty and behaving very rudely.The same problem facing by many others .

Good location, neat, & clean room, good service, beautiful parking space, reasonable rate thank you kallada regency ’’’’’’

Very nice rooms and very clean neatly beds are super.very good service.

Came to this place to have food with my family after a long and tiring day of traveling hoping to get some good food. Leave good food, the restaurant was astonishingly unhygienic for a hotel of that size. Cockroaches and insects crawling all over the table and we had to ask the staff to change the table cloth. We were too tired to look for any other restaurant so we ordered food with our fingers crossed. To our utter horror, the food was absolutely pathetic. Oily sweet curries, cold uncooked chapatis, and with the limited spread of food they had cause anything on the menu that we would order would be unavailable. To add to our misery, the staff told us to make the last order by 9 pm. 9 PM? Really? All in all, it was a pathetic experience and I won't recommend anyone to come here for food at the very least.TL;DR Abominable food, Don't come.And to the owner who has replied, yes, it is the restaurant of Kallada Regency Irinjalakuda.