La Serene Resort and Spa

I had a wonderful stay at the hotel. The rooms were clean and comfortable, and the staff was very polite and helpful. The service was excellent, and I truly enjoyed my experience. I would definitely recommend this hotel to others.

Pros- clean room and helpful staffCons- far from the main market. The taxi will charge 500 to drop and pick up from the market for 1 hour.There was a lot of noise from the room next to us due to the owner's relative partying there till midnight. It was difficult to sleep and it spoiled our experience at the hotel.

It was a last minute booking with the resort and they made sure that our stay is comfortable. The entire crew of staffs are very cooperative, helpful and courteous.My sr. citizen parents were with us, each time we stepped out or came back the staffs ensure to take the luggage from my mom so that she can walk without any hassle.Location is also a plus point, as it is near to quite a few sightseeing points like venna lake, echo point, kates point, main market.Rooms were spacious, neat and clean, housekeeping was done daily.We had book delux room and it has some opportunity to improve,1. there should be a luggage rack to keep the luggage, so that guests can easily open and close the luggage.. We had to keep it on floor or on sofa or bed to use it.2. At least provide 2 ltr. water per day, you are providing only 1 ltr. (2 bottles of 500ml), which is not even bare minimum and any additional is charged. I have stayed in places where they provided water bottle free of charge.3. Tea / coffee kit was not refilled, we had to ask for it every morning. Your staffs provided but, guests should not ask for the basic amenities everyday.4. Have some kids / child friendly food on your menu, adults food can not be given to 1-2 yr old toddlers.

Must stay place in mahabaleshwar....extremely comforting. Our was the king room with double bathtub. Overall a very relaxing experience. Food is also very good. Shoutout to staff like rohit shukla and shankar took care of us. Place has strawberry farm behindSpa can be better.Mahesh the receptionist could be more proactive and guide more rather than just sitting in ome place.

We stayed 2 nights triple sharing room. It was wonderful stay. Service was good and staff were helpful and polite. Rooms could have been much better if hygiene is maintained.bathroom hot water flow was not good so was not good experience especially in cold weather. Breakfast was tasty and good.however timings for breakfast was late 830 am . Overall pleasant stay . Would rate 6 /10