Petals Resort

I stayed at Petals Resort with my family, and we booked 5 rooms for a group of around 20 people. Unfortunately, our experience was very disappointing due to the staff's attitude and lack of hospitality.We ordered food from outside, and the staff told us that outside food was not allowed. However, this policy was never mentioned to us at the time of booking or check-in. If it's a rule, guests should be informed in advance.The most disappointing part was that when we asked for plates to eat the food we had already ordered, the staff refused to provide them. We were forced to eat outside, and some of the food was wasted. Eventually, we had to order disposable plates from outside ourselves.I have stayed at many 5-star hotels in Dubai, where ordering outside food has never been an issue. Even when hotels have restrictions, the staff are courteous and happy to provide basic items like plates as a gesture of hospitality.The attitude of the staff at Petals Resort was disappointing and unprofessional. Hospitality is about making guests feel welcome, and unfortunately, that was completely missing during our stay. I hope the management improves staff training and communicates its policies clearly to future guests.I stayed at Petals Resort with my family, and we booked 5 rooms for a group of around 20 people. Unfortunately, our experience was very disappointing due to the staff's attitude and lack of hospitality.We ordered food from outside, and the staff told us that outside food was not allowed. However, this policy was never mentioned to us at the time of booking or check-in. If it's a rule, guests should be informed in advance.The most disappointing part was that when we asked for plates to eat the food we had already ordered, the staff refused to provide them. We were forced to eat outside, and some of the food was wasted. Eventually, we had to order disposable plates from outside ourselves.I have stayed at many 5-star hotels in Dubai, where ordering outside food has never been an issue. Even when hotels have restrictions, the staff are courteous and happy to provide basic items like plates as a gesture of hospitality.The attitude of the staff at Petals Resort was disappointing and unprofessional. Hospitality is about making guests feel welcome, and unfortunately, that was completely missing during our stay. I hope the management improves staff training and communicates its policies clearly to future guests.

I stayed at Petals Resort with my family, booking 5 rooms for about 20 people. Sadly, our stay was quite disappointing because of the staff's behavior and lack of hospitality. We brought food from outside, but the staff said outside food wasn't allowed. This rule was never told to us when we booked or checked in. If it's a policy, guests should be informed beforehand. The worst part was when we asked for plates to eat the food we had brought, the staff refused to give them. We had to eat outside, and some food got wasted. In the end, we had to buy disposable plates ourselves. I've stayed at many 5-star hotels in Dubai where outside food is never a problem. Even if there are rules, staff are polite and willing to provide simple things like plates as a kindness. The staff's attitude at Petals Resort was unprofessional and disappointing. Hospitality means making guests feel welcome, but that was missing during our visit. I hope management improves staff training and clearly shares policies with future guests.

I have recently visited this property during tour of Wayanad in first week of June 2026. The location is fantastic, with clean swimming pool and entire area. The fig trees are marvellous so as the sitting area. Only minus point I found is they are not serving anything beyond buffet. Otherwise courtesy of staff members, food and hospitality were fantastic. I will definitely visit again.

The rooms and property are fantastic, but the food, especially breakfast, is very poor and lacks flavor.

I stayed at this place during my Wayanad trip in early June 2026. The location is excellent, featuring a clean swimming pool and well-maintained surroundings. The fig trees and seating area are wonderful. The only downside is that they don't offer anything beyond the buffet. Apart from that, the staff's politeness, the food, and the hospitality were all great. I will surely return.