Pondy Heights - Suites and Studios

Pleasant experience and lovely surroundings

Richard entertained me throughout my stay from check-in to check-out, providing excellent service. I highly recommend this hotel.

The hotel was spotless and tidy, and the staff were quite friendly. The only downside was the absence of a bathroom mat.

I stayed at Pondy Heights for two nights with my family, booking a Studio + Room, and it turned out to be one of the worst hotel experiences I've had. The location is in the market center but getting there is very frustrating due to heavy traffic. There is no proper reception or guest support; calling reception from the room was useless as no one answered. The parking is poorly arranged and very inconvenient. The room condition was the biggest letdown: damp spots on the walls, a bathroom with a bad smell, no bucket or mug, no slippers, an uncomfortable worn mattress, and overall poor cleanliness and maintenance. Only one access card is given, which is needed for the lift, and if you take it downstairs, the room's electricity turns off, which is very inconvenient for families. On Sundays, a busy street market runs from about 9 AM to 11 PM, making hotel access very difficult. The room lacked a refrigerator, and the electric kettle was leaking, which is unsafe. I booked after talking with Sharmila Antonitte, who was confident about the hotel's quality, but the reality was far from what was promised. Don't be fooled by the photos and videos—they don't show the current state of the hotel. Paying around ₹9,000 for two nights was not worth it. Our stay was uncomfortable, disappointing, and stressful. I strongly recommend travelers avoid this hotel and look for better options in Pondicherry with superior value, cleanliness, and service.

Richard provided excellent service