Regenta Inn Luxinna Heights Mcleodganj

Rooms were nice, cozy with balcony . Breakfast options were good but the service was a bit delayed.

Couple • India • Apr 2026

’? URGENT NOTICE TO TRAVEL AGENTS & B2B PORTALS: Unprofessional Practices at Regenta Inn Luxinna Heights, McleodganjThe travel industry thrives on mutual trust, professional ethics, and, most importantly, rate confidentiality. However, a recent experience with Regenta Inn Luxinna Heights, Mcleodganj has raised serious concerns regarding these core principles.The Issue: Breach of B2B ConfidentialityWhen travel agents book through a central reservation desk or B2B portal, there is a clear expectation that pricing and margins remain private. Unfortunately, the front desk staff at this property has been observed explicitly telling guests that booking directly through the hotel’s own website or travel desk is cheaper than using external agents or portals.Critical Questions for Management:Where is the Professionalism? If the staff is openly comparing B2B rates with direct rates in front of guests, what happens to the concept of professional privacy?Why Offer B2B Segments? If the goal is strictly to promote your internal travel desk and website, why list your inventory on private vendor portals or offer B2B segments at all?Lack of Training: This behavior reflects a massive gap in staff training. Management must realize that such an unprofessional approach directly damages the relationship between the hotel and its travel partners.The Bottom Line:Travel agents and B2B portals provide consistent, year-round business to hotels. If the staff continues to undermine agents by disclosing price lists to guests, agents will have no choice but to stop providing business to this property. It is high time the hotel either trains its staff to respect the B2B segment or closes it entirely.Agents, Beware! Be aware that your hard-earned client relationships and business interests may not be respected at this property.

We had a very pleasant and comfortable stay at the hotel. The rooms were neat, clean, and well-maintained, providing a relaxing environment. The food was delicious with good variety, and everything was served fresh. The staff was courteous, cooperative, and always ready to help, which made our experience even better. Overall, the service was excellent, and we are completely satisfied with our stay. Would definitely recommend this

Good property

Group • India • Mar 2026

Pros* Location: The hotel is located very close to the Bhagsunag Temple.* Service & Dining: Both the service and food are good. The staff is exceptionally attentive.Cons* Accessibility: The hotel is situated on a very steep, inclined road. If you have a vehicle, it is manageable; otherwise, you may face difficulty, especially if traveling with seniors.* Room Size: The studio rooms are much smaller than expected, considering the price charged.* Dining Variety: The breakfast buffet offers limited options.