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Rooms & Guests
Sterling Kodai Lake
New Kodai Lake, 44, Gymkhana Rd, near Brindavan School, LakeView, 624101
Sterling Kodai Lake offers top-notch services and amenities, ensuring guests experience utmost comfort.Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Should you require transportation to or from the airport, hotel is able to organize it prior to your arrival date.Taxi, car hire and shuttle offerings at the hotel simplify arranging your excursions, explorations, and additional activities in Kodaikanal.Visitors can take advantage of complimentary parking directly at the hotel.Reception services such as express check-in or check-out, luggage storage and safety deposit boxes are available to accommodate your requirements.Securing top-notch tickets and snagging sought-after dining reservations become effortless, thanks to the hotel's ticket service and tours.Traveling with minimal baggage is achievable at Sterling Kodai Lake, as the hotel's dry cleaning service and laundry service ensures your garments stay fresh. Room amenities like room service and daily housekeeping contribute to making a perfect selection for your stay. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere.Smoking is limited to specified smoking zones.Each accommodation at Sterling Kodai Lake is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In certain rooms, the hotel offers linen service, blackout curtains and air conditioning for guest convenience and satisfaction. At Sterling Kodai Lake, uniquely crafted rooms provide various layout choices, featuring spaces equipped with separate living room and balcony or terrace.In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with daily newspaper, television and cable TV available for their convenience.Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator, bottled water, a coffee or tea maker and mini bar at your disposal.Sterling Kodai Lake offers a hair dryer, toiletries, bathrobes and towels in the restrooms of specific accommodations. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast.Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within hotel. Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction.No matter your specific dietary needs, rest assured that Sterling Kodai Lake provides an array of halal choices to ensure your dining experience is nothing short of delightful. Experience an amazing evening effortlessly! Have an enjoyable night without venturing beyond the premises at karaoke rooms and bar.Should you be particularly discerning in your dining choices, you will surely appreciate having access to the on-site BBQ facilities provided at this location. Sterling Kodai Lake provides a superb assortment of leisure amenities for guests to enjoy. Unwind after a long day by stopping by massage and spa to rejuvenate your senses.
Popular Facilities
Spa/sauna
Buffet Breakfast
Steam room
Coffee Shop
Room Service
Bar
Premier Room
Complimentary Wifi
Book with ₹0
+ ₹751 taxes and fees, per night, per room
8.2
Excellent
•1496 reviews
73% rated positive in last 3 months
Guest as saying
The location of the resort is great with certain rooms having gorgeous view of the Kodai Lake . A walking distance The following services needs to be updated .. — Slow check in process ( mine was terrible)- Very weak WiFi, - Delayed room service - Buffet spread ok ok
ixigoer •
Family • India • Oct 2026Experience was very nice Reception Saranya she is very kindly and warm welcome at the same time my check out also smoothly done Mr Arun chef ,arjun also done good job
ixigoer •
Family • India • Oct 2026Extremely Disappointing Experience – Not Worthy of a 4 or5-Star RatingOverall, it was a very disappointing experience. Based on the service and facilities provided, this hotel barely meets the standards of a 3-star property, let alone a 4/5-star hotel.1. Poor Coordination from Check-in to Check-outThe entire stay was marked by poor coordination and mismanagement. There was a clear communication gap between the management, supervisors, and ground staff, resulting in repeated inconvenience for guests.Before the check-in date, I received a welcome call during which I was asked about the purpose of my visit and the occasion I was celebrating. However, upon arriving at the hotel, the reception staff seemed completely unaware of this information. This raises serious questions about the hotel’s internal communication and guest management processes.2. Rooms Not Ready and Basic Amenities MissingThe standard check-in time was 2:00 PM, yet even arriving as late as 7:00 PM did not guarantee a properly prepared room. Several basic amenities were missing, and I had to repeatedly follow up with different staff members to get even the essentials.Even water bottles were missing from the room, and I had to request them multiple times. Basic amenities such as slippers and an electric kettle were also unavailable. Is this really what one should expect from a hotel that claims to offer a 4/5-star experience?Guests should not have to spend their valuable time exploring the room, identifying missing items, and repeatedly chasing staff for basic necessities.3. Disappointing Food Quality and Restaurant ServiceThe à la carte dining experience was equally frustrating. Orders took an unreasonably long time to arrive, and the food(lemon rice) was served cold, lacked freshness, and was disappointing in taste.When I raised my concerns with the restaurant supervisor, the response was limited to a routine apology rather than any genuine effort to acknowledge or address the food quality issues.To make matters worse, even something as basic as lemon was unavailable. I was informed of this only after waiting approximately 15 minutes during the meal. Such poor inventory management and communication are unacceptable for a property claiming to be a 4/5-star hotel.4. Inefficient Check-out and Baggage AssistanceThe poor service continued until check-out. Despite repeatedly calling reception to request a luggage trolley, nobody arrived to assist with the baggage.When I eventually reached the reception area myself, I noticed one or two luggage trolleys available, while staff members were standing around chatting instead of proactively assisting guests. It appeared that the ground staff lacked proper direction and supervision.5. Final Verdict: A Stay to AvoidFrom check-in to check-out, the experience was full of unnecessary hassles, poor communication, missing amenities, disappointing food, and unresponsive service.The biggest issue was not just the individual service failures, but the apparent lack of coordination, accountability, and effective supervision across the hotel.A genuine 4/5-star experience is about much more than the property’s appearance or its advertised category. It requires consistent service, attention to detail, and a team that understands and anticipates guests’ needs. Unfortunately, this hotel failed on these fundamental expectations.My recommendation: Think twice before booking this hotel. If you have previously stayed at a well-managed 4-star or 5-star property, you are likely to find the gap in service quality here particularly disappointing. Based on my experience, this hotel falls far short of the standards it claims to represent.
ixigoer •
Couple • India • Oct 2026
Around the property
Upper Lake View
0.29 km
Kodaikanal Solar Observatory
0.66 km
Mul murungai
0.96 km
Kodaikanal Lake
0.97 km
Bear Shola Falls
1.02 km
Covered Courts
1.39 km
Children Playground
1.41 km
Bryant Park
1.44 km
Fairy Falls
1.45 km
The Stage Boutique
1.48 km
8.2
Excellent
1k+ Users
Guest Impressions
Staff are often courteous and helpful, though coordination and check-in can be inconsistent.
Location near Kodai Lake is consistently convenient, with some rooms offering lake views.
Breakfast ranges from enjoyable and varied to limited and disappointing.
Location
9.2
Excellent lakeside location, with the lake reachable on foot within minutes.
Staff
8.5
Staff are generally friendly, helpful, and accommodating, despite some poor service experiences.
Food
7.0
Food quality and breakfast vary from excellent to average, with limited buffet variety.
Room Comfort
6.8
Rooms range from comfortable and spacious to small, cramped, or uncomfortable.
Cleanliness
6.7
Cleanliness is generally acceptable but some rooms had dust, stains, or hygiene issues.
Value for Money
6.2
Rooms and amenities feel expensive, with value varying across stays.
Total Reviews
Excellent Location, Services Needs an Upgrade
8.0
The location of the resort is great with certain rooms having gorgeous view of the Kodai Lake . A walking distance The following services needs to be updated .. — Slow check in process ( mine was terrible)- Very weak WiFi, - Delayed room service - Buffet spread ok ok
ixigoer •
Family • India • Oct 2026Excellent
10
Experience was very nice Reception Saranya she is very kindly and warm welcome at the same time my check out also smoothly done Mr Arun chef ,arjun also done good job
ixigoer •
Family • India • Oct 2026Disappointing Experience
6.4
Extremely Disappointing Experience – Not Worthy of a 4 or5-Star RatingOverall, it was a very disappointing experience. Based on the service and facilities provided, this hotel barely meets the standards of a 3-star property, let alone a 4/5-star hotel.1. Poor Coordination from Check-in to Check-outThe entire stay was marked by poor coordination and mismanagement. There was a clear communication gap between the management, supervisors, and ground staff, resulting in repeated inconvenience for guests.Before the check-in date, I received a welcome call during which I was asked about the purpose of my visit and the occasion I was celebrating. However, upon arriving at the hotel, the reception staff seemed completely unaware of this information. This raises serious questions about the hotel’s internal communication and guest management processes.2. Rooms Not Ready and Basic Amenities MissingThe standard check-in time was 2:00 PM, yet even arriving as late as 7:00 PM did not guarantee a properly prepared room. Several basic amenities were missing, and I had to repeatedly follow up with different staff members to get even the essentials.Even water bottles were missing from the room, and I had to request them multiple times. Basic amenities such as slippers and an electric kettle were also unavailable. Is this really what one should expect from a hotel that claims to offer a 4/5-star experience?Guests should not have to spend their valuable time exploring the room, identifying missing items, and repeatedly chasing staff for basic necessities.3. Disappointing Food Quality and Restaurant ServiceThe à la carte dining experience was equally frustrating. Orders took an unreasonably long time to arrive, and the food(lemon rice) was served cold, lacked freshness, and was disappointing in taste.When I raised my concerns with the restaurant supervisor, the response was limited to a routine apology rather than any genuine effort to acknowledge or address the food quality issues.To make matters worse, even something as basic as lemon was unavailable. I was informed of this only after waiting approximately 15 minutes during the meal. Such poor inventory management and communication are unacceptable for a property claiming to be a 4/5-star hotel.4. Inefficient Check-out and Baggage AssistanceThe poor service continued until check-out. Despite repeatedly calling reception to request a luggage trolley, nobody arrived to assist with the baggage.When I eventually reached the reception area myself, I noticed one or two luggage trolleys available, while staff members were standing around chatting instead of proactively assisting guests. It appeared that the ground staff lacked proper direction and supervision.5. Final Verdict: A Stay to AvoidFrom check-in to check-out, the experience was full of unnecessary hassles, poor communication, missing amenities, disappointing food, and unresponsive service.The biggest issue was not just the individual service failures, but the apparent lack of coordination, accountability, and effective supervision across the hotel.A genuine 4/5-star experience is about much more than the property’s appearance or its advertised category. It requires consistent service, attention to detail, and a team that understands and anticipates guests’ needs. Unfortunately, this hotel failed on these fundamental expectations.My recommendation: Think twice before booking this hotel. If you have previously stayed at a well-managed 4-star or 5-star property, you are likely to find the gap in service quality here particularly disappointing. Based on my experience, this hotel falls far short of the standards it claims to represent.
ixigoer •
Couple • India • Oct 2026Very good
7.2
My only complaint is the breakfast served . Not upto the mark of a top hotel or resort
ixigoer •
Family • India • Oct 2026Exceptional
10
Excellent service by sterling kodai lake .staff were very friendly especially mr.march who took care of us .surely wil recommend this place 👍
ixigoer •
Couple • India • Sep 2026Hotel Facilities
Access
24*7 Front Desk
Express Check-in/out
Dog-friendly
Allergy-free rooms
Non-smoking rooms
pet bowls
Pet-friendly property(charges apply)
Pets may not be left unattended
Safety and security
24*7 Security
CCTV in common areas
Fire extinguisher
Safety/security feature
Room amenities
Liquor
Daily housekeeping
First Aid kit
Ironing facilities
Snacks or fruits
Safety Deposit Box
Air-conditioned rooms
Refrigerator
Adapter
Bedside socket
Cupboard
Dustbins
Hair dryer
Heating
Linens
Safe box
Seating area
Shelf for clothes
Sleep comfort products
Slippers
Telephone
Wake-up call
Wooden floor
Bathroom
Private bathroom
Shower
Toiletries
Towels
Family and kids
Play area
Kids club
Kids' meal
Transfers and transport
Free car parking
Airport transfer
Bicycle parking
Car rental service
Shuttle service
Taxi/Cab service
Internet access
Internet services
Kitchen
Refrigerator
Food and drinks
Buffet Breakfast
Coffee Shop
Room Service
Bar
Liquor
Happy Hour
BBQ Facility
In-Room Breakfast
Snacks or fruits
Alternative Meal Arrangement
Activities and sports
Spa/sauna
BBQ Facility
Game room
Bicycle Rental
Billiards
Dartboard
Hiking
Horseback Riding
Karaoke
On-Site Entertainment
Outdoor Recreational Activities
Table tennis
Ticket Services
Tours
Yoga Room
Accessibility
Wheelchair-accessible
Outdoor
Garden/Backyard
Services and conveniences
Steam room
Terrace
Contactless Check-in/Check-out
Facilities for Differently-Abled Guests
Concierge
Free car parking
Luggage Storage
Laundry Service
Dry-Cleaning
Food Delivery
Grooming
Invoice Provided
Library
Smoke-Free Property
Smoking Area
Meeting/Banquet Facilities
Air conditioning in Public Area
Locker
Safety and cleanliness
Safe Dining Space
Breakfast Takeaway Service
First Aid kit
Contactless Check-in/Check-out
Cashless Payment Service
Doctor/Nurse on Call
Hot water linen and laundry washing
Hygiene Certification
Individually-wrapped food options
Physical Distancing of at least 1 metre
Professional Sanitisation and Disinfection Services
Regular Sanitisation of Rooms
Room Sanitisation Opt-Out Available
Room Sealing after Sanitisation
Safety Protocol-trained staff
Sanitised kitchen and tableware
Media and entertainment
Satellite channels
Languages spoken
English
Hindi
Tamil
Hotel Policies
Check-in:
From: 2:00 PM
Check-out:
To: 11:00 AM
Check-in
2:00 PM
Check-out
11:00 AM
Property Policies
- Guest must be over 18 years of age to check-in to this hotel.
- As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
- The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
- Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
- Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
- There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
- All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
- Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance.
- Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
- Primary Guest should be 18+ years of age
Property Information
- Number of rooms - 102
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