Super Townhouse Eastern View formerly Vihaan Residency

Excellent stay in the propertyGreat ambiance and excellent services provided by hotel staff.

My stay at this hotel was really great. The staff was very cooperative and the service was quick and efficient. The rooms were clean and comfortable, and the outdoor open area was very relaxing. Overall, it was a pleasant experience and I would definitely recommend it.

5 stars to Mr Shivam, he made sure that we get food in the morning and cold water when there was some issue in the bathroom.However, the property needs major renovation work. Our room was not good. Also, the google location of the property is incorrect.

Room was decent and clean. Moulding here and there. Stayed for a night. Location was findable. Staff is decent. The lift malfunctioned which was slight hassle. Worth its price. No complaints so far. I ordered breakfast which was given on time per instructions.

My recent stay at OYO Hotel Vihaan Residency in Zirakpur was deeply disappointing and fell far below acceptable hospitality standards. The property exhibited severe hygiene issues, inadequate infrastructure, and concerning disregard for guest safety and comfort. I strongly advise against booking this property.Critical Issues Encountered1. Filthy Rooms and Poor HousekeepingUpon arrival, the room was visibly dirty with dust accumulation on surfaces, visible stains on the floor, and an overall lack of cleanliness. Despite being marketed as a budget accommodation, the baseline hygiene standards were not met. The room felt unwelcoming and gave an immediate impression of neglect.Impact: Created discomfort from the moment of check-in and required immediate escalation to management.2. Smelly Bathrooms ’ Major Hygiene ConcernThe bathroom was the most concerning area of the entire stay. It emitted a foul, persistent odor that did not improve despite multiple complaints to the front desk. The cleanliness appeared inadequate, with visible mold or moisture-related issues evident.Impact: Made basic personal hygiene activities uncomfortable and raised serious health concerns about sanitation standards.3. Stained and Smelly BeddingThe bedsheet, pillows, and quilts were visibly stained and emitted an unpleasant smell, clearly indicating they had not been properly washed between guests. Sleeping on such bedding posed potential hygiene risks and made rest impossible.Impact: Compromised guest health and comfort ’ unacceptable for any paid accommodation.4. No Hot Water Due to Negligent ManagementNo hot water was available for bathing. Management attributed this to "electricity fluctuations" ’ a transparent excuse that revealed operational incompetence. Most critically, a functional generator was available on-site, but the hotel manager outright refused to turn it on despite guest complaints.This deliberate refusal to use available resources demonstrates:’Indifference to guest comfort and basic facility expectations’Operational negligence in maintaining essential services’Lack of accountability from managementImpact: Guests were denied a basic amenity (hot water) due to management's unwillingness to address the problem, not due to genuine unavailability.5. Defective and Dangerous LiftThe lift was smelly, poorly maintained, and exhibited concerning jerks and noises during operation. Safety features appeared compromised, making it feel unsafe and dangerous to use. For a multi-story property, a defective lift is a serious liability and safety risk.Impact: Guests with mobility challenges or on higher floors faced genuine safety risks and were forced to use unsafe infrastructure.Management ResponseWhen issues were escalated to management, the response was dismissive and unhelpful. Rather than taking corrective action (such as activating the generator for hot water), management made excuses and showed no genuine concern for guest experience.ConclusionHotel Vihaan Residency fails to meet minimum hospitality standards. The combination of poor hygiene, absent basic amenities, and indifferent management creates an unacceptable guest experience.