The Hotel Palacio

I'm still fuming about my terrible experience at this hotel ’’. I was there during the New Year's and Christmas holidays, and their top-floor club was blasting disco music till 4 am. I called reception multiple times, but nobody responded. After what felt like an eternity, they finally said they'd shift me to another room where it might be quieter ’’. Might be quieter?!They asked me to pack my stuff and move rooms at 2-3 am. Are you kidding me?! I had a 10 am flight the next day and needed some sleep. Their idea of "handling" the situation was ridiculous.If you're planning to stay here, call ahead and ask about their club hours. Trust me, you won't sleep a wink if they're blasting music till the wee hours. ’’ Don't say I didn't warn you!

Our stay at Hotel Palacio was fantastic. I must commend them on the consistency and ambiance they maintain. The staff is quite adept at recognizing guests based on their spending level and treating them accordingly.Reception - The check-in was smooth. Ms. Bunty managed everything perfectly, from handling guest requests to ensuring their comfort. The rooms were spotlessly clean, and the bathroom was well-stocked with hand soap, shampoo, body wash, a dental kit, and a comb.The food at this hotel was delicious and excellent. We had to leave early, so we couldn't have breakfast, therefore I can't comment on that experience. The mini-fridge in the room had chocolates, wine, and cold drinks available, but you would have to pay significantly more than market price if you used them.During checkout, the manager also requested that we review the hotel, which I am now doing.

Very Disappointing Experience Due to Staff BehaviourI had a very unpleasant experience at this hotel mainly because of the unprofessional and rude behaviour of the staff. From the moment I arrived, the attitude was unwelcoming and dismissive. Basic courtesy and respect were completely missing.When I raised simple queries, the staff responded arrogantly instead of helping. It felt like guests were treated as a burden rather than valued customers. This kind of behaviour ruins the entire stay, no matter how good the location or rooms might be.Hospitality is about how guests are treated, and this hotel failed badly in that area. I would not recommend this place to anyone who expects respectful service and a comfortable experience.

Room service and housekeeping are excellent, with staff being exceptionally friendly and attentive. The Block-B building offers a peaceful, cozy, and comfortable atmosphere. The property has ample car-parking space and is well located, making it convenient for guests.However, the absence of attached washrooms near the conference hall on the second floor (Block-A) is quite inconvenient and could be improved for better functionality. Block-A is abit too noisy with club

The Room arrangements are okay, but the maintenance need to be upgraded and timely repairs of defective panels, tapes, etc. The services and staff are excellent, appreciate their prompt responses.Finally the location is prime and hence should look more into how to make it more accessible to all range to people. Thank you for the stay and services.