The Palms Town & Country Club

Very disappointing experience at Palms Town & Country Club, Gurgaon. I am a regular customer and have stayed here multiple times, but this visit was extremely unpleasant because of the behavior of the receptionist, Mr. Anand.We requested an extra bed and were ready to pay the charges in cash. However, Mr. Anand refused to accept the payment and stated that only online payments were accepted. The issue was not the payment method, but the rude and disrespectful way in which he spoke to us. His attitude towards guests was arrogant and unprofessional, making us feel unwelcome despite being regular customers.Good hospitality is not only about rooms and facilities but also about how guests are treated. Unfortunately, the front desk experience was very poor and left a negative impression. I hope the management takes this feedback seriously and improves customer service standards at the reception.Would not recommend this hotel if such behavior towards guests continues.

Called to know membership criteria after reaching 333 was told wait till infinity and no body picked up after this . God knows what services they will provide may be they are more keen for banqueting as that phone was picked up in seconds in banquet booking number .

I stayed there for 1 night. The property is good , but some how it lack the quality of Room, The bed mattress seems to be old and used a lot, need to change. also there were lot of mosquito which made my night worse. they ask for upfront payment after checking in.. though most of hotel ask while check out... I think they need to improvise on small small things.

Solo Traveller • India • May 2026

Stayed here for 2 nights.The area of the hotel is quite large, so you can roam around freely. There is a big pool , spa facility, restaurants, gym etc.Rooms , wash rooms are good but are not equipped with modern interiors or amenities.Breakfast was decent with only limited items. Hotel should work on the cleaniness part as the lawns etc were not properly cleaned.I had an overall good stay here.

Wow, so where do I even begin!! I stayed at this soo called 5 star property( it is not) for three nights with my 3 year old kid and mother’least to say it was a absolutely horrible experience!! So to begin with, the moment we reached the property we were greeted by the lady guard at the entry who asked my innocent 3 year old son to leave his stuffed toy outside as it is not allowed!! The stuffed toy being his favourite monkey!! Then she said ball not allowed, o argued with her that it’s a property for kids then why is a stuffed toy not allowed, she had no answer’ then the real ordeal began!! We reached the reception, the staff was the least friendly, he made us wait and gave us the key!! Then we reached our room which was on the first floor..( there are no lifts)..then I called the kitchen and requested them to pls boil a milk packet as my son is allergic to toned milk and only has full cream( they only serve toned) staff was unfriendly and not helpful and told me it’s not allowed and that i need to talk to the reception and take permission!!I then left my hungry crying child and ran to the reception to request them to only BOIL the milk that i will get from Blinkit so that my son can have it..the reception guy was least friendly and accommodating and asked me to first drop an email requesting the same..i did that immediately and then waited them to respond..I kept waiting and there was no reply..I had to follow up 2 times for the reply..then after waiting for 20 mins i again went to the reception..the guy told me ok fine get the packet..so i gt the packet and went to my room to call the kitchen to come collect it..they told me that BOILING MILK WILL BE CHARGEABLE!! Like it’s a joke..this entire thing took me 2 hours..then I told them that pls charge me money but get my son milk!!!The ordeal didn’t stop here!! Next day i fell ill in the middle of night and had to request for a bottle of chilled water at 3 in the night( I was vomitting non stop and had severe migraine) the reception guy said we can’t send free water, it’s chargeable!! Then he get me the bottle, i opened the door about to collapse..he said you will have to clear the bill now which was 105 rs..mind you i was standing there with a cloth tied around my head with throbbing pain..o requested the guy that i am alone and unwell and my child is sleeping.,pls bill to my room but he insisted that it is the rule to pay the dues first!!Next morning I escalated the issue to my relationship managed Deepali..she listed to the entire situation and did nothing!! Only promised me this won’t happen again!!Then my son by mistake stained their bedsheet other iron colour..they asked is to pay 2000 rs for damage!! Imagine paying 2000 for damage for a sheet which would have been for not more than 500 bucks!!When I questioned the cost they asked me to pay 1200!!So it a nutshell, pathetic staff, unfriendly and very bad reception staff..okayish food..I wonder how they call themselves 5 stars and bigger wonder is how it is run by a brand called DLF!! N mind you i have stayed with the best brands and even the smaller Brands across the country and world!! When it comes to kids, they are the most accommodating and never question you even once!!So a big no if you are staying with kids!!! Pathetic pathetic experience!!!