Airline Cancellation & Change Policies for COVID-19

In light of the rapid spread of COVID-19 across the globe, ixigo has been running a no-questions-asked cancellation and reschedule policy. Under this policy, people with one-way or return international tickets for departure date ex-India up to 31st March 2020 can avail a full refund for 10 international destinations. 

View complete policy details here: https://www.ixigo.com/coronavirus-story-1147427

Together, the entire travel industry understands your concern around travel in these tough times. Keeping that in mind, we would like to highlight the various cancellation and rescheduling policies being run by individual airlines, to help you alter your travel plans with ease.

Indigo 

The airline will not be charging any change fees:

  • On existing international and domestic bookings for travel between 12th & 31st March 2020.
  • For new international and domestic bookings between 12th & 31st March 2020.

*Fare difference may apply. Changes need to be made 3 days prior to departure. 

GoAir 

The airline has waived cancellation and rebooking fees for international and domestic bookings from 8th March to 30th April for travel up to 15th September 2020.

  • Flights can be rescheduled up to 30th September 2020. 
  • Fare difference on rescheduling may apply.  

SpiceJet

The airline will not be charging any change fees:

  • On existing international and domestic bookings for travel between 12th & 31st March 2020.
  • For new international and domestic bookings for travel between 12th & 31st March 2020.

*Fare difference may apply.

Air India

The airline is permitting:

  • One free change to postpone any international or domestic booking on all existing bookings for travel date till 30th April 2020 and on new bookings till 31st March 2020.
  • Tickets must be re-issued on or before 31st May 2020.

*In case of re-routing, the applicable difference of fare will be charged. 

Apart from this, many international airlines such as Emirates, Malaysia Airlines, Etihad, Air France, KLM, Oman Air, etc. have also relaxed cancellation and rescheduling charges in various sectors. You could visit their websites, or contact their customer support team to know more. 

FAQs

What is Coronavirus? 

Coronaviruses (COVID-19) are a large family of viruses that cause illness ranging from the common cold to more severe diseases.

Symptoms: Fever, cough, shortness of breath, and breathing difficulties.

Will ixigo give me full refund even if the airline doesn’t have a waiver? 

ixigo will give you a no-questions-asked refund if you have booked a one-way or return ticket for departure date ex-India upto 31st March 2020 for 10 international destinations, most affected by COVID-19. This is irrespective of the airline’s own policy. 

View complete policy details here: https://www.ixigo.com/coronavirus-story-1147427

How do I avoid paying cancellation fees on domestic flight bookings? 

In order to avoid penalty on domestic flight bookings, you can avail travel insurance while booking your flight via ixigo. This will ensure free cancellation in all sectors.

Does ixigo travel insurance cover cancellations due to COVID-19? 

ixigo travel insurance allows you to cancel your booking without paying a penalty for any reason at all. Just ensure you select the ‘Free Cancellation’ option on the Flight Details page while booking, and your trip will be insured at a very nominal price.

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