Airport Avenue Plaza

The hotel facilities were unsatisfactory. The AC was not cooling properly and had water dripping, but reception did not resolveRoom Condition:The room layout was confusing and uncomfortable with only a single chair provided.The bathroom had clogging issues, the mirror was not cleaned, and the cleaning staff did not clean the room dailyElectrical Outlets: The mobile charger socket was inconveniently placed, not near the bed.Amenities:Body wash and soap were not provided.Noise and Disturbance: The hotel is not soundproof and is located between a church and a functional hall that often hosts noisy events with crackers and loud music.This caused heavy disturbance and headaches, forcing spending two nights outside the hotel.Staff Service: The staff showed poor responsiveness and laziness, with calls to the reception going unanswered most of the time.Food: The complimentary breakfast was subpar, with hard idlis and poor quality tea. Staff remained unresponsive to complaints.

I stayed a night since had to leave next morning, it’s near the airport, the staff picked up us on time and i’ve no complaints. Had a good and decent stay, staff was polite and well mannered.

Hotel confirms breakfast, but only 2-3 items and no one attended there. All items are once serve later no hot items are served. Only tea was available which is prepared through milk powder. Anti mosquito is provided after a long time. Even they don't provide normal water in rooms. After finishing 509 ml water bottle you have to go to cafeteria for normal water.Location for airport is good.

I visited this place to see off my Daughter from Nedumbassery Airport. This is not a luxurious hotel. But very neat and clean. The front office staff was very friendly and cooperative. There are no restaurant inside this hotel. We have to find out eateries. That is the only problem. Overall good. ’’??

Exquisite rooms and excellent service by the staffs and good pricing and they also provide family bed stays which is great for group of people travelling and it's location is next to airport which makes it more convenient to fresh up before or after the flight. For years I have been using the same hotel excellent service by staffs and owners too.